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# IS Technician - Helpdesk

- **Company:** MEDICAL RECRUITMENT STRATEGIES, LLC
- **Location:** Ocala, FL, United States
- **Salary:** $31,200.0 - $37,440.0
- **Contract:** Temporary contract
- **Skills:** Desktop Computing, HP Thin Clients, Networking Hardware, Laser Printing, Software Troubleshooting, Peripherals, Computer Equipment
- **Published:** October 18, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=363a4cddc34beda9

## About the Role

We are seeking a reliable and customer-focused Field Service Technician to diagnose, troubleshoot, repair, and install IT equipment at retail locations throughout Marion, Sumter, and Hernando counties in Florida.

The ideal candidate will have hands-on experience with IT field service, hardware troubleshooting, point-of-sale (POS) systems, printers, computers, and networking equipment. This position requires frequent local travel between service locations, a reliable vehicle, and the ability to respond to urgent service requests., * High school diploma or GED; verification required.

 * Previous IT field service or hardware troubleshooting experience.
 * Experience with POS systems, printers, computer hardware, or networking equipment is preferred.
 * Valid driver's license and a reliable personal vehicle suitable for transporting a laser printer and related equipment.
 * Ability to travel between retail locations throughout Marion, Sumter, and Hernando counties.
 * Strong troubleshooting, communication, customer service, and time-management skills.
 * Ability to work independently and manage multiple service requests.
 * Willingness to participate in scheduled on-call, weekend, and holiday coverage., * IT Field Service : 1 year (Required)
 * Electrical troubleshooting: 1 year (Required)

## Description

* Diagnose, troubleshoot, repair, and install retail technology equipment at assigned locations.
 * Service and maintain POS registers, self-checkout systems, thermal and laser printers, scanners, servers, PCs, and thin clients.
 * Troubleshoot phone systems, RF equipment, networking devices, and other computer peripherals.
 * Support technology used in pharmacy, photo, minute clinic, and other retail operations.
 * Respond to service requests and resolve equipment failures within established service-level agreements (SLAs).
 * Provide excellent customer service and communicate effectively with store personnel.
 * Travel between assigned locations and assist neighboring service areas when needed.
 * Participate in weekday evening on-call coverage and rotating weekend and holiday coverage for high-severity onsite service calls.
 * Maintain accurate service records and follow established safety and operational procedures.