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# Helpdesk Support Technician

- **Company:** Mandarich Law Group, LLP
- **Location:** Chicago, IL, United States
- **Experience:** Starter
- **Contract:** Internship / Graduate position
- **Skills:** Microsoft Windows, Active Directory, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Hyper-V, Issue Tracking Systems, Network Troubleshooting, Microsoft Office, Windows Servers, Networking Basics, Virtualization Technology, Laptops, Nutanix, Vmware
- **Published:** October 11, 2026
- **Apply:** https://www.juju.com/job/16_c4222eed12

## About the Role

* 1-2 years of IT support experience (internships or part-time roles count too!)
 * Strong communication skills-you're just as comfortable talking to people as you are working with machines
 * Curious, proactive, and eager to learn
 * Associate degree or IT certifications (CompTIA A+, Network+, etc.) preferred
 * Experience working with Virtualization technologies (VMWare, Nutanix, HyperV, etc.) preferred
 * Experience supporting remote users or working in a legal or professional services environment preferred

 * Comfortable working with:
 * Windows 10/11, Windows Server 2019/2022
 * Microsoft Office Suite
 * Printers, desktops, laptops, and mobile devices
 * Basic networking concepts (IP, DNS, DHCP)
 * Active Directory (bonus points for experience with Group Policy)

## Description

· Act as the first point of contact for technical support via phone, email, and walk-ups

· Troubleshoot hardware, software, and network issues-escalating when needed

· Set up new user workstations and manage employee onboarding/offboarding

· Support Windows desktops, Microsoft Office applications, printers, and other common business tools

· Maintain accurate records of issues and resolutions in our ticketing system

· Assist with user account management, password resets, and access rights via Active Directory