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# Head of Information Technology (IT)

- **Company:** Formlabs
- **Location:** Boston, MA, United States
- **Experience:** Expert
- **Salary:** $150,000 - $190,000
- **Contract:** Permanent contract
- **Skills:** Proxmox, Artificial Intelligence, Software as a Service, Cloud Computing Security, Cyber Security, Information Leak Prevention, Disaster Recovery, Identity and Access Management, Intrusion Detection and Prevention, Virtual Private Networks (VPN), Python (Programming Language), Routing, Windows PowerShell, Runbook, Server Virtualization, Software Vulnerability Management, Wi-Fi Technology, Data Logging, Scripting, IT General Controls (ITGC), AWS Security Fundamentals, Firewalls (Computer Science), National Institute of Standards and Technology Cybersecurity Framework, Falcon Platform, Information Technology, Patch Management, Cloudflare, Gsuite, Terraform, Network Server
- **Published:** October 18, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=141b700d2c6dcc9f

## About the Role

* Experience: 8+ years in IT infrastructure and/or security, including 2+ years leading teams, ideally in a mid-sized (500-2,000 person) company with multiple international sites.
 * Network & Systems Depth: Hands-on expertise in enterprise networking (routing, VPN, firewalls, segmentation, Wi-Fi) and server virtualization; you can review a firewall rule set or a backup design yourself.
 * Security Leadership: Practical experience building or running a security program at a company without a large dedicated security team - including EDR, identity, vulnerability management, and incident response.
 * Service Mindset: You care how employees experience IT, measure service quality, and lead a help desk with the same rigor as a network.
 * Vendor Management: Proven ability to design a team's staffing and sourcing model, and to select, negotiate with, and hold managed service providers accountable.
 * Communication: Translate technical risk into clear business decisions for executives, and write clear policies, runbooks, and recommendations.
 * Controls & Compliance: Experience with frameworks such as NIST CSF, ISO 27001, or SOC 2, and with IT general controls in an audit-ready environment.
 * Bachelor's degree in a technical field or equivalent experience.

Bonus Points:

 * Experience with Cisco Meraki, Proxmox, CrowdStrike, Google Workspace, and Cloudflare.
 * Experience operating IT in China (cross-border connectivity, local regulations, remote-site support).
 * Familiarity with GCP and AWS security fundamentals (IAM, logging, network controls).
 * Scripting/automation skills (Python, PowerShell, Terraform, or similar) and hands-on use of AI tools in IT or security operations.
 * Security certifications such as CISSP, CISM, or CCNP Security.
 * Experience in a hardware or manufacturing company with R&D labs and lab networks.

## Description

* Strategy & Roadmap: Define and drive a combined infrastructure and security roadmap that balances reliability, risk, cost, and user experience - and explain it in business terms to the CIO, CFO, and company leadership.
 * Servers & Resilience: Own on-premise compute (Proxmox) and the services that run on it - lifecycle, patching, monitoring, backup and tested restores, and disaster recovery - and make deliberate decisions about what stays on-prem versus moves to cloud or SaaS.
 * Security Program: Own Formlabs' cybersecurity program end to end: policy, risk register, vulnerability and patch management, endpoint protection, email and SaaS security, logging, data loss prevention, and incident detection, response runbooks, and exercises.
 * Staffing Model & Services: Provide leadership on how the team is staffed and which services it relies on - deciding what to build in-house versus source from managed service and security partners - and hold those partners accountable to clear scope and SLAs.
 * Identity & Access: Own the joiner/mover/leaver process, SSO and MFA, privileged and break-glass access, and admin hygiene across Google Workspace and core SaaS - with the evidence trail auditors expect.
 * IT Service Desk & Endpoints: Ensure a fast, friendly, measurable help desk for ~800 employees - ticket SLAs, onboarding/offboarding, laptop lifecycle and MDM, conference room and A/V, and site support - and personally own the hardest escalations.
 * Automation & AI: Replace manual, repeatable work with automation and AI-assisted workflows across provisioning, monitoring, ticket triage, and reporting, so the team scales with the company.
 * Vendors & Budget: Own the infrastructure and security vendor portfolio and budget - contracts, renewals, licensing, and hardware refresh plans - and make clear build/buy/partner tradeoffs.
 * Documentation & Continuity: Maintain current diagrams, inventories, runbooks, and on-call/escalation coverage so no system depends on a single person's knowledge.