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# Desktop Technician - Milwaukie, OR

- **Company:** EyeHealth Northwest
- **Location:** Portland, OR, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Antivirus Softwares, Software Applications, Business Software, HP Thin Clients, Microsoft Office, Connectivity Problems, Office365, Electronic Medical Records, Computer Equipment
- **Published:** October 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=6c49773f28933144

## About the Role

* High school diploma or equivalent.
 * Minimum of one (1) year experience as an IT technician or Help Desk agent.
 * An equivalent combination of education, experience and training that would provide the knowledge, skills and abilities required for the successful performance of the essential job duties.
 * Must possess a current and valid driver's license in the state of residence.

Necessary Knowledge, Skills and Abilities

 * Working knowledge of common operating systems (Windows 7/10/11) and software applications (MS Active Directory and Windows Office Suite).
 * Basic knowledge of Windows Operating Systems, hardware and components
 * Knowledge of Nextgen EMR systems management preferred.
 * Familiarity with imaging processes.
 * Ability to perform basic troubleshooting of hardware, software, and network connectivity issues.
 * Understanding of antivirus tools, workstation security practices, and fundamental IT procedures.
 * Ability to follow documentation, technical instructions, and troubleshooting guides.
 * Strong customer service skills and ability to communicate clearly with users of varying technical skill levels.
 * Ability to multitask, prioritize work, and remain calm during high demand periods.
 * Professional and respectful interactions with physicians, staff, vendors, and patients.
 * Ability to work independently and seek guidance when needed.
 * Willingness to work a flexible schedule, including occasional evenings, weekends, and travel to other sites.

Physical Demands / Work Environment

 * Majority of work is performed in a general office environment. Exposure to moderate levels of noise in a well lit, well ventilated and moderately paced environment.
 * This position requires manual/finger dexterity as necessary to perform daily job duties.
 * Frequently required to sit for extended periods of time.
 * Frequently required to reach with hands and arms; lift, push, pull and/or carry objects up to 50 pounds.

## Description

The Desktop Technician I is primarily responsible for providing technical assistance and support to computer system users via the Help Desk. Additionally, the Desktop Technician I is expected to provide assistance concerning the use of computer hardware, software and peripheral equipment in person, via telephone, or from a remote location, while representing EHN in a professional and courteous manner at all times., This position does not have supervisory responsibility but is expected to provide guidance to employees and/or assist with orientation and training of new employees of the work group., * Assist with installing hardware, software, and peripheral equipment according to established procedures.

 * Perform basic workstation, laptop, and thin client imaging and deployment.
 * Troubleshoot and resolve common issues with PC hardware, operating systems, and standard business applications.
 * Respond to Help Desk tickets, phone support requests, and onsite service needs while maintaining accurate and detailed notes.
 * Maintain daily documentation including ticket logs, installation records, and basic how to reference materials.
 * Support account setup and maintenance in Active Directory, O365, and other enterprise systems under guidance.
 * Perform routine workstation updates, minor repairs, and general maintenance.
 * Interface with vendors as directed for equipment warranty or repair services.
 * Assist users with hardware/software questions and provide basic training when needed.
 * Stay informed about technology updates and changes within the organization.
 * Follow all company policies, IT procedures, and regulatory requirements including HIPAA and OSHA standards.

Secondary Functions

 * Assist with hardware inventory distribution and tracking.
 * Other duties which may be necessary or desirable to serve the patient and support the success of the department or the company overall.