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# IT Support Specialist

- **Company:** Rocky Mountain Steel Mills
- **Location:** Denver, CO, United States
- **Salary:** $55,910.0 - $67,330.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Computer Networks, Linux, Domain Name System (DNS), Hard Disk Drives, Desktop Environments, Systems Analysis, Virtual Private Networks (VPN), Local Area Networks, Network Troubleshooting, System Center Configuration Manager, Windows Servers, Software Systems, TCP/IP, Computer Networking Systems, Software Troubleshooting, Computer Equipment, Information Technology, Laptops, Hardware Infrastructure, Network Server
- **Published:** October 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=40a6b1725e7162bf

## About the Role

* Proven experience in IT support or desktop support roles with a strong understanding of computer hardware and operating systems including Windows (Windows 10/11), macOS, and Linux.
 * Familiarity with help desk systems for ticket management and customer service excellence.
 * Solid knowledge of computer networking concepts such as LAN/WAN setup, TCP/IP protocols, DNS configuration, VPNs, and network troubleshooting techniques.
 * Experience supporting Active Directory management and Microsoft Windows Server environments is highly desirable.
 * Ability to troubleshoot equipment issues related to hardware components like motherboards, hard drives, RAM, printers, and mobile devices effectively.
 * Strong communication skills with the ability to explain technical concepts clearly to non-technical users.
 * Analysis skills necessary for diagnosing complex technical problems quickly and accurately.
 * Knowledge of IT infrastructure components including DNS servers, TCP/IP protocols, LAN configurations, and security best practices.

Join us in delivering top-tier IT support that keeps our organization running smoothly! We value energetic problem-solvers who thrive on helping others succeed through innovative technical solutions.

## Description

* Provide technical support to end-users via help desk systems, troubleshooting hardware, software, and network issues promptly and effectively.
 * Manage customer support tickets, documenting issues clearly and tracking resolutions to ensure timely closure.
 * Support desktop environments across Windows, macOS, and Linux operating systems, including installation, configuration, and maintenance of hardware and software.
 * Troubleshoot computer networking problems such as LAN, TCP/IP, DNS, VPN connections, and network outages to restore connectivity swiftly.
 * Assist with Active Directory management tasks including user account creation, permissions adjustments, and group policy updates.
 * Support IT infrastructure components such as Microsoft Windows Server environments, SCCM (System Center Configuration Manager), and operating system updates.
 * Conduct equipment troubleshooting for desktops, laptops, mobile devices, printers, and other peripherals to minimize downtime.
 * Collaborate with team members on complex technical issues involving hardware support, software troubleshooting, network troubleshooting, and overall system analysis.
 * Maintain security protocols by managing user access controls and supporting Active Directory policies.
 * Assist in the deployment of new hardware and software solutions while ensuring compatibility with existing systems.