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# Sr. IT Support Technician

- **Company:** CFS, Inc.
- **Location:** Madison, WI, United States
- **Experience:** Expert
- **Salary:** $70,000 - $85,000
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Modems, File Server, Network Routers
- **Published:** October 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d57aa65cc111bc46

## About the Role

* Generalist IT background with a strong customer service
 * Hands-on experience administering Microsoft 365
 * Experience managing or coordinating with third-party MSPs and IT service vendors
 * Working knowledge of small-office networking (modems, routers, switches, printers) and end-user hardware support
 * Comfort acting as a vendor manager across telecom, MSP, and software providers
 * Awareness of cybersecurity best practices, MFA, and cyber insurance requirements for small/mid-sized organizations

## Description

* Serve as the internal face of IT, providing patient, friendly, hands-on support to 200+ end users across the corporate office and remote sites
 * Own new hire and termination provisioning, including Microsoft 365 account setup and file server access
 * Order, configure, and deploy workstations and peripherals for corporate and remote-site staff
 * Manage the relationship with the organization's managed service provider (MSP) for infrastructure, firewall, server, and escalated support
 * Administer Microsoft 365 licensing, identity, and end-user account management
 * Provide input on security posture, cyber insurance compliance, and opportunities to optimize technology spend
 * Evaluate where workload currently routed to the MSP can be brought in-house to improve responsiveness and reduce cost
 * Partner with finance and operations leadership on ongoing ERP, tenant portal, and procure-to-pay initiatives (in a supporting capacity)