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# IT Support Specialist

- **Company:** WESTIN INC
- **Location:** Schaumburg, IL, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Adobe Acrobat, Active Directory, Computing Platforms, Microsoft Outlook, Computer Networks, Desktop Computing, File Server, Information Technology Operations, IPTV, Network Administration, NT File System (NTFS), Anti-Phishing, Microsoft SharePoint, User Provisioning Software, Wireless Access Point, Wi-Fi Technology, Enterprise Software Applications, Lightspeed, Office365, Software Troubleshooting, Laptops, Hardware Infrastructure, User Administration
- **Published:** October 11, 2026
- **Apply:** https://www.juju.com/job/16_664e36d91

## About the Role

We are seeking a technically strong IT Support Specialist to provide systems administration, infrastructure support, and enterprise application troubleshooting across multiple hotel properties. This role requires hands-on experience with Microsoft 365, Active Directory, endpoint deployment, networking, and hospitality systems.

Experience supporting Marriott and/or Hilton brand IT environments is strongly preferred.

Systems & User Administration

· Administer Microsoft 365 (Exchange Online, licensing, mailbox permissions)

· Manage Active Directory user provisioning and deprovisioning

· Configure SharePoint and OneDrive permissions

· Maintain file server access controls and shared drive permissions

· Enforce immediate access termination protocols

Endpoint Management

· Image and deploy Windows desktops and laptops

· Configure user profiles, domain joins, and security policies

· Deploy and configure Microsoft 365 applications

· Install and configure property-specific software platforms

· Configure network printers and drivers, · Microsoft 365 Administration (Exchange Online, licensing, security controls)

· Active Directory (user, group, and permission management)

· Windows OS imaging and deployment

· File server and NTFS permission management

· Network printer configuration

· Remote support platforms

· Strong troubleshooting and root-cause analysis skills

· 2 years experience in a hotel environment

Preferred

· Experience supporting Marriott and/or Hilton IT standards

· Hospitality PMS experience (Lightspeed preferred)

· UniFi network management

· Barracuda email security administration

· Multi-property IT support experience

Work Environment

· Hybrid remote and on-site support

· Travel required to hotel properties

· Multi-location enterprise hospitality environment

We are seeking a detail-oriented IT professional with strong systems knowledge, documentation discipline, and the ability to operate independently in a fast-paced, multi-property environment.

## Description

Provide Tier 1-2 technical support for:

· Microsoft 365 (Outlook, Teams, OneDrive)

· Lightspeed PMS

· Saflok access control

· Galaxy, Savie, SBA

· CITY and EMC systems

· SecureCRT

· Adobe Acrobat

Responsibilities include authentication troubleshooting, sync failures, configuration errors, and performance diagnostics.

Hardware & Infrastructure

· Diagnose and replace internal hardware components (RAM, SSD/HDD, Wi-Fi adapters, motherboards)

· Troubleshoot printers and peripheral devices

· Support UniFi network environments

· Reboot and troubleshoot access points during outages

· Assist with infrastructure installations and network deployments

Email Security & Threat Management

· Administer Barracuda Email Security Gateway

· Manage quarantine releases and phishing mitigation

· Configure encryption and secure email delivery

IT Operations & Projects

· Maintain hardware asset lifecycle tracking

· Document support activities and maintain ticket accuracy

· Support hotel openings, acquisitions, and system transitions

· Coordinate vendor escalations (ISP, telephony, IPTV providers)

In accordance with Illinois law, the anticipated pay range for this position is