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# Help Desk Support Specialist

- **Company:** THE PHOENIX
- **Location:** Fairfield, CA, United States
- **Experience:** Experienced
- **Salary:** $52,000.0 - $62,400.0
- **Contract:** Temporary contract
- **Skills:** Software Applications, Desktop Computing, Issue Tracking Systems, Windows Remote Assistance, Software Troubleshooting, Information Technology
- **Published:** October 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=117c89b9245e2716

## About the Role

Epic experience is required as a listed skill for this position, while Epic go-live experience is preferred., * Help Desk or IT Technical Support experience.

 * Epic experience.
 * Strong troubleshooting, analytical, and problem-solving skills.
 * Excellent verbal and written communication skills.
 * Strong customer service skills and the ability to assist users with varying levels of technical knowledge.
 * Ability to prioritize multiple requests and work efficiently in a fast-paced healthcare environment.
 * Ability to work the scheduled swing shift.

Preferred Qualifications

 * Experience with incident management or ticketing systems.
 * Experience supporting desktop computers, software applications, printers, and network-connected devices.
 * Previous IT support experience in a healthcare environment.

Education Requirements

Applicants must meet one of the following requirements:

 * Associate degree in Computer Science
 * Four years of equivalent work experience, * Do you have previous Help Desk or IT Technical Support experience?
 * Do you have an Associate's degree in Computer Science?

## Description

We are seeking a customer-focused Help Desk Support I professional to provide technical support to end users in a healthcare environment. The ideal candidate will have experience troubleshooting IT issues, managing service tickets, providing remote assistance, and escalating technical problems to the appropriate support teams., * Answer incoming help desk calls and respond to user requests professionally.

 * Create, document, and manage incident tickets in the incident management system.
 * Troubleshoot and resolve basic hardware, software, desktop, and network-related issues remotely when possible.
 * Monitor help desk emails, voicemail, and self-service requests.
 * Escalate unresolved issues to the appropriate IT support teams and follow up until resolution.
 * Maintain accurate user contact information, ticket details, and resolution notes.
 * Update and maintain the IT knowledge base as needed.
 * Monitor systems, applications, networks, and computer room equipment for errors or potential issues.
 * Assist with hardware and software installations, upgrades, testing, and basic maintenance.
 * Perform occasional hands-on support, including printer troubleshooting, equipment reconnection, and basic workstation maintenance.
 * Deliver excellent customer service and maintain a professional, empathetic approach when assisting users.