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# Senior Desktop Support Specialist (Expert Level)

- **Company:** Incept Data Solutions, Inc.
- **Location:** Nash County, NC, United States
- **Experience:** Expert
- **Salary:** $66,560.0 - $74,880.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Business Software, Computer Networks, Data Systems, File Systems, Image Management, Issue Tracking Systems, System Center Configuration Manager, Network Protocols, Citrix Systems, Peripherals, Microsoft InTune, Computer Equipment, Deployment Automation, Servicenow
- **Published:** October 20, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=02077c118adc61a1

## About the Role

Supporting a range of computer hardware, software, peripherals, and components, plus networking protocols and communications

 - Imaging new computers and loading software

 - Installing and configuring local and network printers and peripherals

 - Migrating user data and profiles

 - Documenting processes and procedures for technical field support

 - Hands-on experience with ServiceNow for ticket tracking

PREFERRED QUALIFICATIONS

 - Experience with SCCM/MECM, Intune/Autopilot, or MDT imaging tools

 - Active Directory and Citrix administration support

 - Experience supporting state government or public-sector organizations

 - Experience leading hardware refresh or deployment projects

## Description

Incept Data Solutions is seeking an experienced Desktop Support Specialist to join the Client Services team supporting a North Carolina state transportation agency's headquarters in Rocky Mount. You'll help the team keep up with a high volume of service desk requests, hardware installations, and software support for agency staff.

This is a senior-level role. Beyond resolving tickets, you'll serve as a technical resource for other technicians, help lead projects, and own the documentation the team uses day to day.

WHAT YOU'LL DO

 - Work incident and problem tickets in ServiceNow, prioritizing by business impact and keeping customers updated through resolution

 - Image and set up new computers and load required software and business applications

 - Install and configure local and network printers and other peripherals

 - Migrate user data and profiles during computer replacements

 - Support account creation and changes (Active Directory, email, Citrix, and state identity accounts), data restores, and file storage requests

 - Partner with application and network teams, providing the technical detail they need to diagnose user-reported issues

 - Mentor other technicians and help solve complex problems

 - Lead small projects and report status to management

 - Create and maintain process and procedure documentation, reviewed annually

 - Follow agency IT security policies to protect data and systems, This role is fully on-site in Rocky Mount; some travel may be required, with approved expenses reimbursed