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# IT Technician

- **Company:** United Church Homes
- **Location:** Columbus, OH, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Antivirus Softwares, System Configuration, Networking Hardware, Microsoft Office, Enterprise Software Applications, Information Technology, Workday
- **Published:** October 20, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=deb168dd69f2bc02

## About the Role

* Accountability - Ability to accept responsibility and account for his/her actions.
 * Accuracy - Ability to perform work accurately and thoroughly.
 * Analytical Skills - Ability to use thinking and reasoning to solve a problem.
 * Communication, Oral - Ability to communicate effectively with others using the spoken word.
 * Communication, Written - Ability to communicate in writing clearly and concisely.
 * Customer Oriented - Ability to take care of the customers' needs while following company procedures.
 * Deductive Reasoning - Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.
 * Detail Oriented - Ability to pay attention to the minute details of a project or task.
 * Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
 * Interpersonal - Ability to get along well with a variety of personalities and individuals.
 * Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous.
 * Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
 * Training - Ability to develop a particular skill in others to bring them up to a predetermined standard of work performance.

Skills & Abilities

Education

 * Associate degree (two-year college or technical school) or equivalent experience: Required

Experience

 * Two (2) or more years of related experience

Computer Skills

 * Strong knowledge of operating systems and various types of applications. Microsoft Office Suite, Workday, and PointClickCare knowledge highly desirable.

Certifications & Licenses

 * Additional IT training helpful, continuing education in IT-related areas recommended; Must obtain and maintain mandatory, state, federal requirements and certifications for practice or occupation. Reliable transportation is required to commute between assigned work locations. The employee must possess a valid driver's license and meet the eligibility criteria under United Church Homes' liability insurance to operate a vehicle for work purposes.

Other Requirements

 * Must have strong oral and written communication skills; Must have strong interpersonal skills and a high degree of patience, especially in working with end-users; Must have demonstrated deductive reasoning and analytical skills; Must be able to utilize various hand and power tools, including wire termination equipment; Must be able to adhere to all terms and conditions set forth in the United Church Homes Employee Handbook

## Description

* Provide technical support to end-users, encompassing tasks such as hardware setup, software installation, user training and troubleshooting, etc.
 * Provide hardware and cabling support for network equipment.
 * Perform preventative maintenance on equipment/software.
 * Evaluate end-users' specific computer needs and implements necessary adjustments.
 * Assists with establishing network and printer connections.
 * Install specified software packages such as operating systems, Microsoft Suite, and anti-virus software.
 * Replace and/or updates defective, outdated, or inadequate software packages.
 * Research solutions to re-occurring issues.
 * Maintain computer/network inventory.
 * Engage with and assist contracted service personnel in installation of hardware/repairs as needed.
 * Participate in the On-Call phone line weekly rotation with the other IT technicians.
 * Consult with IT Services regarding budget requirements for purchase of equipment, software, etc.
 * Attend department meetings as assigned and communicate regularly with other IT staff members.
 * Perform all other duties as assigned or directed.