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# Desktop Support

- **Company:** Everforth Apex
- **Location:** Denver, CO, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Data Migration, Desktop Computing, Microsoft Office, System Center Configuration Manager, Software Systems, Headsets, Peripherals, Computer Equipment, Laptops, Servicenow
- **Published:** October 9, 2026
- **Apply:** https://www.dice.com/job-detail/1a243009-f0f3-4e4b-b1d6-5594b937934b

## About the Role

We are seeking skilled and motivated PC Replacement Technicians to join a high-performing team of IT professionals. Responsibilities include the replacement of desktop and laptop computers with accessories, including imaging, software installation, user data migration, configuration, asset tracking, deployment, and post-deployment support. The ideal candidate will possess strong technical expertise and excellent communication skills., * Customer service disposition with knowledge of multiple PC and tablet platforms.

 * Experience supporting Windows 11.
 * Experience supporting Microsoft Office 365.
 * Experience working in an operational environment with interaction with infrastructure, applications, and service management.
 * ServiceNow experience.
 * Experience and knowledge in ITIL process handling incident, change, and problem management.
 * Independent self-starter able to collaborate actively with others in a cross-functional team.
 * Organizational skills and attention to detail, with the ability to meet deadlines and manage priorities.
 * Ability to lift equipment up to 50 lbs.
 * Must obtain Criminal Justice Information Services (CJIS) clearance within 30 days of the start date.

Preferred Qualifications

 * SCCM experience is a plus.

## Description

* Installs, upgrades, troubleshoots, and maintains endpoint hardware and software.
 * Images computers and installs applications using in-house tools (SCCM / PXE boot).
 * Responds to calls, chats, service tickets, and dispatched requests for technical support.
 * Diagnoses and fixes endpoint network, software, and hardware issues.
 * Installs and troubleshoots hardware and peripherals (printers, headsets, monitors, webcams, etc.).
 * Communicates with users on proper computer uses and policies.
 * Provides ad-hoc training to users and groups on hardware and software systems.
 * Works with other IT teams on complex incident and request resolutions.
 * Maintains a computerized inventory of computer equipment.
 * Creates and maintains Knowledge-Based articles for support.
 * Accurately records, updates, and documents requests using ServiceNow.
 * It is vital that the candidate be available to work through EOY holidays due to the project schedule.