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# Provider CRM Lead

- **Company:** Humana Inc.
- **Location:** Des Moines, IA, United States (Remote available)
- **Experience:** Expert
- **Salary:** $126,300.0 - $173,700.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Cloud Platform System, Data Analytics
- **Published:** October 17, 2026
- **Apply:** https://dejobs.org/x/x/6CDE6F0DFA5C461AA08F0127C98CA018/job/

## About the Role

* Bachelor's degree
 * 8+ years experience leading CRM implementation
 * 2+ years of project leadership experience
 * Ability to translate business priorities into product requirements, user stories, roadmaps, and delivery plans
 * Experience partnering across business, operations, technology, analytics, and digital teams to implement enterprise solutions
 * Strong analytical skills with the ability to leverage data, performance metrics, and stakeholder feedback to drive continuous improvement
 * Excellent communication, stakeholder management, and change management skills

## Description

The Provider CRM Lead (Lead Product Manager) is responsible for defining and advancing the strategy, roadmap, and adoption of Provider CRM capabilities that enable a more connected, data-driven provider experience. You will partner across business, operations, digital, analytics, and technology teams to improve provider engagement, strengthen relationship management, streamline workflows, and deliver actionable insights for field and operational teams. The ideal candidate combines product management, customer relationship management, and change leadership experience with the ability to translate business priorities into scalable capabilities that improve provider satisfaction, operational efficiency, and business outcomes. You will report to the AVP, Product Management.

Product Strategy & Vision

 * Define and communicate the long-term vision, strategy, and roadmap for CRM capabilities and customer engagement platforms
 * Align CRM investments with business objectives, customer needs, and growth strategies
 * Identify opportunities to improve customer acquisition, retention, loyalty, and lifetime value through CRM innovation
 * Monitor industry trends, emerging technologies, and competitive CRM capabilities

Product Leadership

 * Lead end-to-end product lifecycle management from discovery through delivery and ongoing optimization
 * Prioritize initiatives using data, customer insights, business outcomes, and stakeholder feedback
 * Develop business cases and success metrics for product investments
 * Mentor and guide other product managers and cross-functional team members

CRM Platform Management

 * Own CRM platform capabilities including customer profiles, segmentation, lead management, campaign management, workflow automation, reporting, and integrations
 * Partner with engineering teams to define scalable architecture and platform enhancements
 * Drive platform modernization and adoption of AI-driven personalization and automation capabilities
 * Ensure data quality, governance, privacy, and compliance standards are maintained