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# IT Support Specialist

- **Company:** Meridian Behavioral Health LLC
- **Location:** New Brighton, MN, United States
- **Experience:** Experienced
- **Salary:** $55,000.0 - $65,000.0
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Networking Basics
- **Published:** October 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=542cccc2e29dae4f

## About the Role

Required & Preferred:

 * Intermediate working knowledge of PC's and associated hardware, along with basic networking and troubleshooting skills;
 * 2 years' experience in a helpdesk or similar role preferred, not required;
 * Demonstrated problem solving skills;
 * Experience with a work request system (ticketing system);
 * Ability to multi-task;
 * Ability to quickly prioritize tasks;
 * Ability to work in a fast-paced environment;
 * Proven ability to work independently as part of a high-performance team;
 * Attention to detail;
 * Bachelor's degree preferred
 * Microsoft certification(s) preferred
 * Travel within the state of Minnesota is required
 * Strong verbal skills and ability to communicate abstract concepts in a simple format;
 * Ability to communicate with a variety of people diverse cultures, socioeconomic and educational backgrounds;
 * Flexibility to meet a variety of changing priorities.

Physical Requirement
*
Hearing Ability to hear staff, incoming calls, and callers.

 * Vision Ability to see computer screen and written charts to document outcomes and obtain data.
 * Speaking Ability to speak to staff and external customers.
 * Sitting Approximately 5-6 hours per day.
 * Standing Approximately 1-2 hours per day.
 * Ability to lift 25 pounds.

## Description

The IT Support Specialist will provide helpdesk and field support services to end users and remote facilities. This position will be responsible for maintaining all hardware, software, inventory/asset management, and other peripheral IT related technologies., The following duties are routine for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

 * Day to day support of end users at the corporate office and remote facilities for all IT related services and hardware;
 * First point of contact for end user PC and telephony related issues;
 * Problem analysis of network related issues;
 * Solve end user issues remotely via standard remote support tools and methods;
 * User account moves, adds, changes;
 * Order and deploy new laptop/desktop workstations;
 * Install and configure business related COTS software;
 * Inventory and documentation of security compliance software agents via standard tools;
 * Travel to remote facilities to install and/or repair equipment;
 * Additional duties assigned by manager.