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# NOC Analyst I

- **Company:** JOHN STAURULAKIS INC
- **Location:** Lubbock, TX, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Ethernet, Web Browsers, Issue Tracking Systems, IP Addressing, Internetworking, Network Troubleshooting, Microsoft Office, Network Architecture, Networking Basics, Network Monitoring, Network Administration, Network Routers, Computer Network Operations, Performance Monitor
- **Published:** October 26, 2026
- **Apply:** https://www.careerbuilder.com/job-details/noc-analyst-i-lubbock-tx--be714579-7a17-4f48-b07e-ea55e9272ff8

## About the Role

Analysis Skills, Network Operations Center, Broadband, Analysis Skills, Network Operations Center, Telecommunications, Consulting, Regulations, Profit & Loss, Network Administration/Management, * Technical Aptitude: Strong familiarity with general computing (Windows, Web Browsers, Microsoft Office) and a demonstrated ability to learn new software quickly.

 * Problem Solving: Ability to follow logical workflows and written instructions to resolve basic issues.
 * Communication: Strong verbal and written communication skills; ability to remain professional under pressure.
 * Customer Service: Experience interacting with customers or clients in a support capacity.
 * General Networking: Basic understanding of Internet connectivity, IP addressing, and how routers/switches function.
 * Hardware: Familiarity with basic computer hardware and cabling (Ethernet, Fiber jumpers).
 * Must be willing to work in-office at our Lubbock, TX location.
 * Must have reliable transportation to and from the office.
 * Experience: 0-2 years of work experience. Entry-level candidates with a passion for technology are encouraged to apply.
 * Education: High School Diploma or GED is required. An associate or bachelor's degree in a technical field is preferred.

Preferred:

 * Ticketing: Prior exposure to ticketing systems or data entry is a plus.
 * Monitoring: Experience with network monitoring tools or dashboards is a plus.
 * Reliability: Demonstrated history of punctuality and consistent attendance.
 * Initiative: A self-starter who seeks out additional tasks or learning opportunities during downtime without needing constant supervision.
 * Attention to Detail: Ability to follow detailed instructions without skipping steps.

## Description

JSI invites you to join our team as an NOC Analyst I on our NOC team in our Lubbock, TX office, where you'll play a critical role in advancing broadband and telecommunications initiatives that expand connectivity and drive digital inclusion-while advancing your career within a mission-driven, growth-focused organization., We are seeking a motivated and reliable individual to join our Network Operations team. This is an entry-level position designed for someone with a strong aptitude for technology, a desire to learn, and the discipline to follow established procedures., * Proactive Monitoring: Actively monitor customer network infrastructure using established NOC tools to identify issues and respond to alarms.

 * Ticket Management: Create, work, and update trouble tickets for network issues with accuracy and attention to detail.
 * Basic Troubleshooting: Perform initial diagnosis of connectivity issues by following Standard Operating Procedures (SOPs) and troubleshooting guides.
 * Escalation: Identify complex incidents that require advanced troubleshooting and escalate them to the appropriate resources.
 * Communication: Communicate updates in a clear, professional manner to customers and internal stakeholders via phone, tickets, and email.
 * Documentation: Assist in maintaining the team knowledge base and documenting troubleshooting steps for future reference.
 * On-Call: Participate in an on-call rotation as needed.