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# Site Support Technician Tier 2

- **Company:** Strategic Staffing Solutions
- **Location:** Glendale, WI, United States
- **Salary:** $53,352.0 - $73,757.0
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Windows, Issue Tracking Systems, Microsoft Office, Network Connections, Computer Equipment, Information Technology, Network Server
- **Published:** October 22, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=529da5d00bda1cf2

## About the Role

* 2+ years of IT support or related technical experience.
 * Experience supporting manufacturing, industrial, warehouse, or similar environments, including safe work around production equipment.
 * Strong knowledge of Windows, computer hardware, Microsoft Office, and ticketing systems.
 * Advanced troubleshooting skills across systems, applications, and networks.
 * Strong communication, customer service, organization, and problem-solving skills.
 * Ability to manage competing priorities, work independently, and learn new technologies., * onsite support technician: 1 year (Required)
 * Tier 2 support: 1 year (Required)
 * Windows/hardware troubleshooting: 1 year (Required)

License/Certification:

 * Driver's License (Required)

## Description

Provide Level 2 onsite and remote IT support for manufacturing and business operations. Serve as an escalation point for the Level 1 service desk, resolving complex technical issues and supporting reliable operations across shop floors, shipping and receiving, quality, and office teams., * Troubleshoot hardware, software, network connectivity, and site technology issues.

 * Own escalated incidents through resolution, prioritizing tickets by business impact and service-level requirements.
 * Support Windows, Microsoft 365, endpoint devices, networking, servers, and ERP-related systems.
 * Assist with remote location support, deployments, upgrades, infrastructure initiatives, and IT projects.
 * Collaborate across IT and business teams, document solutions, and address recurring issues.
 * Participate in cross-training and mentoring, with potential progression into engineering roles.