> Markdown version of [/jobs/ext/4472038-global-product-support-specialist](https://www.wearedevelopers.com/jobs/ext/4472038-global-product-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Global Product Support Specialist - **Company:** Epiroc - **Location:** Garland, TX, United States - **Contract:** Permanent contract - **Skills:** Databases, Operational Data Store - **Published:** October 23, 2026 - **Apply:** https://jobs.localjobnetwork.com/apply/add/88701217/1 ## About the Role * Bachelor's degree in mining engineering (required) * Anticipated graduation date of Fall 2026 or May 2027 * GPA 3.0 or higher (preferred) Skills and Abilities: * Interest in surface or underground mining methods, drilling technologies, and mining equipment applications * Ability to collect, organize, and analyze technical or operational data * Strong written and verbal communication skills * Ability to work effectively in both independent and team environments * Customer-focused mindset * Operate with a high level of sense of urgency * Willingness to travel to mine sites and customer locations as needed * Knowledge of Epiroc drilling equipment, ability to operate drill rigs a plus * Team player mindset, willing to cross collaborate between different teams, organizations and divisions ## Description Support continuous product portfolio development on Rotary, DTH, and Raisebore products, by providing technical product support in the field towards R&D projects testing new and improved products, ensuring a product performance database is kept and maintained. Support product management team with product knowledge, provide field support for proof of concept activities, provide feedback on market trends and competitor product development. Support the technical competence development within Customer Centers and Divisional Teams. Provide and support technical training material and conduct trainings on mine sites towards end users, Customer Centers and other sales channels and towards Divisional Teams throughout Epiroc., * Technical Product Support for Internal customers, such as PCs, R&D, Product Managers and other divisional teams and cross divisional teams. 2nd line support for external customers, such as End Customers and sales channels. * Area responsibility for certain geographical area, region or application. The area/region, application is a decision of the manager. Area/application responsibilities include: + Assist in developing a plan to grow technical product competence and product knowledge throughout the Epiroc organization, to ensure product is supported to a high standard and result in a high customer satisfaction. + Assist in Developing and executing training the product/application of responsibility. + Regular visits related to the area/region responsible. Expected travelling days based on needs, up to 75% of your available time + Presenting detailed reports after each trip within 5 (five) working days after return. * Contribute to development and regular updating of training material based on general and specific needs from market/s. Work actively on developing presentation material and other training tools. * Warranty claims handling: + Responsible for conducting the claim review in proper timing (as soon as claim is placed in the system by customer center) and providing feedback to all involved functions. + Take decision (denied/approved/partly approved) for the claim, once claim report from R&D is issued. This action needs to be done as soon as R&D report is placed in claim system. The R&D report needs to be modified by the Product Specialist (all confidential information like tolerances, to be removed) before submitting it to customer center. + Be fully aware of all customer product complaints about DTS tools from the responsible area/application and will support in solving these problems and keeping the Epiroc brand reputation.