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# Specialist, Technology Support

- **Company:** Guilford Technical Community College
- **Location:** Jamestown, NC, United States
- **Salary:** $44,993.0 - $55,465.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Antivirus Softwares, Macintosh Computers, Apple IOS, Apple Mac Systems, Software Applications, Computer Programming, Desktop Computing, Microsoft Office, Print Servers, Microsoft InTune, Information Technology, Network Server
- **Published:** October 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b926fea467b1d6cb

## About the Role

Min Salary $44,993.26 Mid Salary $55,465.44 - We offer a competitive salary package that will be determined based on the candidate's experience level and qualifications related to the job. Compensation will be commensurate with your level of experience. Duties/Functions Difficult Challenges Contacts Education Required

 * Associates degree in information technology (computer science, computer information systems, programming or other related field) from a regionally accredited post-secondary institution or seven (7) or more years of relevant experience in lieu of the degree.

Education Preferred

 * Bachelor's degree in information technology (computer science, computer information systems, programming or other related field) from a regionally accredited post-secondary institution is strongly preferred.

Certifications:

 * Other industry standard, related certifications.

Experience Required

 * One year of experience in a technical support related field.

Experience Preferred

 * 3 years of experience in a technical support related field.
 * Experience with Microsoft Intune.
 * 1 year experience supporting macOS
 * Experience imaging computers
 * Experience with Enterprise Service Desk software and Remote Support software
 * Experience with Multi-Function Network Printing solution.

KSA Required

 * Demonstrated knowledge in supporting a Windows, Mac, and Apple iOS.
 * Demonstrated knowledge of PC configuration and repair.
 * Demonstrated knowledge in operating audiovisual equipment.
 * Demonstrated knowledge in current versions of Windows Operating System and Apple iOS.
 * Demonstrated knowledge in computer configuration and repair.
 * Ability to install, configure, and repair printers.
 * Ability to analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals.
 * Proficient in email, MS Office, virus protection software and other common college software applications.
 * Strong organization and problem-solving skills.

KSA Preferred Department/Job Specific Requirements

 * Position may require hours that are outside of the normal schedule which may be adjusted to meet the needs of the department.
 * Must have a valid driver's license.

The following (compliance) training is required and must be completed within the first 30 days of hire with annual refresher training thereafter

## Description

The technology support specialist performs installation, maintenance, and repair of the college's computers, servers, printers, and scanners. S/he will install, maintain, support, and operate audiovisual equipment such as projectors, document cameras, speakers and other peripheral equipment. This position will support all campus locations. S/he will be installing lab replacements, imaging classroom lab computers, and performing other projects as needed. S/he installs hardware and software in academic labs and in faculty and staff offices. S/he performs routine troubleshooting and problem resolution, both on-site and over the phone. The technology support specialist works with faculty and staff to help them decide on hardware and software needs. S/he prepares reports, maintenance records, and inventory paperwork. S/he performs other duties as assigned.