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# Sr. Clinical IT Operations Analyst

- **Company:** Radiology Partners
- **Location:** United States (Remote available)
- **Experience:** Expert
- **Salary:** $86,900.0 - $130,200.0
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, Health Informatics, Software as a Service, Distributed Systems, Information Technology Operations, Systems Integration
- **Published:** October 23, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=283c77ff2416c5ea

## About the Role

* Technical Support & Incident Management: Significant experience in IT operations, technical support, or incident response within healthcare IT, clinical technology, or complex SaaS environments.
 * Advanced Troubleshooting & Problem-Solving: Proven ability to independently resolve high-severity incidents, troubleshoot distributed systems, integrations, and APIs, and make decisive judgments under pressure.
 * Clinical Technology Expertise: Strong understanding of radiology and clinical workflows, with PACS, RIS, or other clinical IT platform experience strongly preferred.
 * Communication & ITIL Knowledge: Excellent written and verbal communication skills, ability to communicate technical issues to executive, clinical, and operational stakeholders, and strong knowledge of ITIL Incident, Major Incident, and Problem Management frameworks.
 * AI-Enabled Leadership & Mentorship: Ability to critically evaluate AI-assisted tools and recommendations, exercise independent judgment beyond established playbooks, mentor peers, and improve team practices and operational standards without formal authority.

## Description

* Advanced Incident Response: Lead complex, high-severity, multi-system investigations; assess incident scope and risk; and drive effective resolution using independent technical judgment and AI-assisted diagnostics.
 * Major Incident & Escalation Leadership: Provide technical direction during critical incidents, guide investigation strategies, determine escalation needs, and communicate clear next steps to incident command and leadership.
 * Clinical Operations & Stakeholder Communication: Apply radiology and clinical operations knowledge to assess patient care impact, manage stakeholder concerns, and translate technical issues for clinical, operational, and executive audiences.
 * Documentation & Continuous Improvement: Develop incident reports, root cause analyses, advanced troubleshooting guides, and runbooks while identifying recurring issues and driving improvements with engineering and product teams.
 * Team Mentorship & Operational Readiness: Mentor and coach Clinical IT Operations Analysts, support onboarding and training, and reinforce consistent troubleshooting, escalation, shift discipline, and communication standards.
 * Additional Requirements & Scheduling Flexibility: Ability to work evenings and overnight as needed, participate in on-call rotations, travel up to 15%, apply subject-matter expertise to emerging operational challenges, and perform other duties as assigned. Work schedules and assigned shifts may be modified based on business needs.