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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Coordinator (Systems Administrator) - **Company:** Onq Solutions - **Location:** Akron, OH, United States (Remote available) - **Experience:** Experienced - **Salary:** $77,000.0 - $99,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, Software as a Service, Virtual Private Servers, Cyber Security, Information Systems, Dynamic Host Configuration Protocol, Desktop Computing, Disaster Recovery, Domain Name System (DNS), Multi-Factor Authentication, Email Filtering, Issue Tracking Systems, IP Addressing, Virtual Private Networks (VPN), Network Security, Netsuite, Windows PowerShell, Anti-Phishing, Retail Software, Salesforce.Com, Information Technology Security Auditing, Software Asset Management, Software Deployment, TCP/IP, Virtual Local Area Networks, Wireless Access Point, Smartsheet, Scripting, IT General Controls (ITGC), Peripherals, Firewalls (Computer Science), Information Technology, Laptops, Firewall Services Module, User Accounts - **Published:** October 21, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=d3ce1e57edf7dd05 ## About the Role We are a team that likes to have fun and be creative while meeting deadlines. If you are hungry, humble, results-driven, and enjoy working in a fast-paced, collaborative environment, we want to meet you!, * 5+ years of hands-on IT experience, including 2+ years administering cloud servers, directory services, and email, and 2+ years in help desk or desktop support * Extensive hands-on experience supporting Windows, Mac OS, iPadOS, and Android devices * Experience installing and configuring computer systems and applications * Working knowledge of networking: TCP/IP, DNS, DHCP, VLANs, firewalls, VPN, and wireless * Understanding of Information Security and the needs of annual audits - prior use or knowledge of a security audit system like Drata CMS is a plus * Experience with a ticketing system and with endpoint management, patching, and backup tools * Excellent communicator - able to explain system changes and requirements in an engaging way (easy to understand for even the least technical person) * Ability to digest stakeholder needs, compare possible solutions, and summarize the options for the IT Director * Able to balance interrupt-driven support with planned administration work, and stay calm and structured during outages * Sound judgment with privileged access and confidential data Key Attributes: * Exudes credibility & a helpful attitude * Reliable, professional, and solutions-oriented * Active listener * Creative problem solver * Self-Starter who works independently with minimal supervision * Clear, consistent documentation habits * Passion for IT, * Associate or bachelor's degree in information technology, computer science, information systems, or a related field, or equivalent experience (two years of relevant IT experience per year of college) * Ubiquiti networking and security experience preferred * Administrator experience with Salesforce, NetSuite, ZoomInfo, or Celigo preferred * CompTIA A+, Network+, Security+, ITIL 4 Foundation, or another networking or security certification preferred * Scripting for automation (PowerShell or similar) is a plus * Experience supporting a nationwide or remote workforce, or retail technology installations, is a plus * Valid driver's license and reliable transportation * Full-time position - Akron, OH - Ability to travel as required (up to approximately 15%) ## Description We are seeking a hands-on IT Coordinator/Systems Administrator to keep OnQ's systems running and our people productive. This role combines systems and SaaS administration with help desk support for approximately 100+ employees nationwide, and serves as the IT team's hands-on technical resource. This position will report to the IT Director. It is an individual contributor role with no direct reports., * Act as the first point of contact for IT support for approximately 100+ employees nationwide, through OnQ Work, calls, chats, and walk-ups * Troubleshoot and resolve hardware, software, account, printing, and connectivity issues on Windows, Mac OS, iPad, Android, and BrightSign devices, and own escalated tickets through resolution * Provide desk-side and remote support, including for executives and remote employees * Set up, image, deploy and retire laptops, desktops, mobile devices, printers and peripherals * Run new-hire onboarding and offboarding: create and disable accounts, assign equipment, and grant or revoke SaaS access on time * Provide IT induction training to new hires * Log all work in OnQ Work, meet response and resolution targets, and compile monthly issue resolution metrics for the IT Director's report to leadership * Administer the cloud server environment and company email, including user accounts, groups, policies, and licensing * Help implement, monitor, and review access to SaaS services, and train employees on access * Manage endpoint patching, software deployment and configuration baselines across all company devices * Maintain the Ubiquiti network (switches, wireless access points, gateways and VPN), including VLANs, firewall rules and IP addressing * Identify and fix root causes of outages and incidents following agreed-upon change and release management processes * Manage endpoint and network security, email filtering and multi-factor authentication; respond to alerts and user-reported phishing * Support the IT Director in maintaining ongoing compliance in the Drata CMS for ISO 27001 and SOC 2 audits: keep IT controls passing, collect evidence, and close findings * Run periodic user access reviews and enforce least-privilege access * Manage backups, test restores, and maintain the disaster recovery runbook * Maintain hardware and software inventory, warranty records and license compliance; plan refresh cycles and secure disposal of retired equipment * Gather quotes and recommend hardware and software purchases to support IT budget planning * Act as day-to-day contact for facilities and technology partners (i.e., Intech, Landlord, Spectrum, etc.) and manage vendor support cases through resolution * Clearly communicate system changes before they occur, and support employees as they go through them * Develop training materials and guidelines for users, and keep technical and SOP documentation up to date * Support Converge Retail Installations as necessary * Serve as hands-on technical lead on IT projects such as the Smartsheet phase-out, hardware refreshes, upgrades, and migrations * Back up the IT Director on day-to-day technical decisions when the director is unavailable * Act as an administrator for the following software services * OnQ Work and OnQ Capacity (user and access administration) * Salesforce * ZoomInfo and list administration * NetSuite * Celigo * Ubiquiti * Others as they occur