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# National Imaging Exchange Support Specialist

- **Company:** Radnet, Inc.
- **Location:** United States
- **Salary:** $60,320 - $110,240
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Dicom, Systems Integration, Software Troubleshooting, User Accounts
- **Published:** October 22, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=23c477e4e5bf879b

## About the Role

* Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations
 * Able to demonstrate high level of attention to detail, excellent organizational skills and have the ability to multitask
 * Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world class customer service

To Ensure Success In This Role, You Must Have:

 * Demonstrated technical aptitude with the ability to learn, support, and troubleshoot healthcare applications and integrated workflows.
 * Experience or familiarity with healthcare technology, clinical applications, medical imaging, or related healthcare workflows.
 * Basic understanding of medical imaging workflows or the exchange of medical images between healthcare organizations.
 * Strong troubleshooting, problem-solving, communication, and customer-service skills.
 * Ability to work effectively with technical teams, clinical and operational staff, vendors, patients, and external organizations.
 * Ability to manage multiple priorities and accurately document technical processes, workflows, configurations, and issue resolutions.

## Description

* Provide day-to-day support and basic administration of enterprise image-sharing and imaging-exchange platforms.
 * Monitor and respond to platform issues, including failed or delayed image exchanges.
 * Troubleshoot image uploads, downloads, transfers, access, delivery, and related workflow issues.
 * Maintain user accounts, organizations, permissions, connections, and other platform configurations.
 * Escalate complex or service-impacting issues to appropriate internal teams, vendors, or management.

User & Workflow Support

 * Support internal staff, patients, referring providers, hospitals, health systems, and other authorized users of image-sharing services.
 * Assist users with accessing, sending, receiving, and sharing medical images.
 * Support and troubleshoot imaging workflows involving PACS, image-sharing platforms, DICOM, and related clinical systems.
 * Assist with onboarding new facilities, providers, hospitals, and business partners.
 * Work with internal and external teams to resolve image-exchange and interoperability issues.
 * Maintain accurate documentation of workflows, configurations, connections, and support procedures.

Implementation & Continuous Improvement

 * Assist with implementation, testing, and validation of new technologies, platform enhancements, connections, migrations, and integrations.
 * Support onboarding of new imaging centers, markets, and acquired organizations.
 * Coordinate with infrastructure, RIS, PACS, interoperability, cybersecurity, operations, and other teams as needed.
 * Identify recurring issues, manual processes, and opportunities for workflow improvement and automation.
 * Assist with user training, support documentation, knowledge articles, and communication related to new or changed workflows.

Vendor & Escalation Support

 * Open and manage vendor support cases and provide troubleshooting information and supporting documentation.
 * Track escalated issues through resolution and communicate status to affected users and internal teams.
 * Assist with testing and validation of vendor fixes and platform updates.
 * Identify recurring platform or vendor issues and escalate trends as appropriate.