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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Help Desk Technician (Level I) - **Company:** INVENTIV TECHNOLOGY LLC - **Location:** Scottsdale, AZ, United States - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, JIRA, Business Software, Computer Networks, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Image Management, Issue Tracking Systems, Virtual Private Networks (VPN), TCP/IP, Cisco WebEx, Information Technology, Laptops, Zendesk, Servicenow - **Published:** June 3, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=a57e50df727c5b33 ## About the Role Do you have experience in Ticketing system technical support?, Do you have a High school diploma or GED?, * High School diploma or GED, required. * 6 months to 1 year of prior help desk or IT support experience. * Strong troubleshooting foundation across Windows operating systems, and common business applications. * Hands-on experience with a ticketing system (ServiceNow, Jira Service Management, Freshservice, Zendesk, Autotask, Connectwise or similar) and an understanding of SLAs, ticket prioritization, and documentation best practices. * Excellent verbal and written communication skills with a customer-service mindset. * Ability to prioritize, manage multiple tickets, and follow through on commitments. * Eagerness to learn new technologies and grow into a broader IT career. Preferred Qualifications but not required * Have built home lab, can troubleshoot home computer and resolve problems using resources available to you. * Exposure to networking concepts (DNS, DHCP, TCP/IP, VPN). * Experience with imaging tools, MDM platforms, or remote support software., * Dexterity of hands to operate a computer keyboard. * Must be able to lift up to 40 lbs. (desktops, monitors, printers, and related equipment). * Reaching overhead above the shoulders and horizontally bending at the waist, climbing, kneeling, and stooping for installation of hardware and more. * Must wear closed-toe shoes at all times while on-site. * Hearing and speaking to communicate and provide information to others. * Prolonged periods sitting at a desk and working on a computer. ## Description We are seeking a Level 1 Help Desk Technician to join our IT team. This is not an entry-level role - we are looking for someone with a solid troubleshooting foundation who is ready to take the next step in their IT career. You will be the first point of contact for end users, resolving technical issues across a wide range of technologies while expanding your skill set in a supportive, people-first environment. Why Join Us At Inventive Technologies, we treat people like people, not numbers. Our team thrives in a corporate environment that pairs the stability and resources of an established company with a culture that genuinely values its people. * Career Growth: Jumpstart your IT career by gaining hands-on exposure to a wide range of technologies, with clear paths to Level 2, systems, network, and specialty roles. * .Mentorship: Work alongside experienced engineers who are invested in your development * Stability: Consistent Monday-Friday schedule. * Perks: A corporate environment with strong benefits and the everyday perks that make work enjoyable., Help Desk Support * Serve as the first point of contact for end users via phone, email, chat, ticketing system, and walk-ups. * Provide friendly, professional, and timely customer service on every interaction. * Troubleshoot and resolve hardware, software, network, printer, mobile device, and account-related issues. * Perform password resets, account unlocks, and access permissionn changes in Active Directory and Microsoft 365. * Install, configure, and update business applications, drivers, and operating system patches. * Support remote and on-site users, including conference room A/V and video conferencing tools (Zoom, Teams, Webex). * Provide basic end-user training and guidance on company-supported tools and best practices. TicketingDocumentation * Accurately log, categorize, and prioritize all incidents and service requests in the ticketing system. * Triage incoming tickets and assign appropriate priority based on impact and urgency. * Maintain detailed ticket notes capturing troubleshooting steps, root cause, and resolution. * Meet or exceed established response time and resolution SLAs. * Follow up with users to confirm resolution and ensure tickets are closed with proper documentation. * Escalate complex or out-of-scope issues to Level 2/3 engineers with complete context and follow through to resolution. * Contribute to and maintain the IT knowledge base with how-to articles, FAQs, and standard operating procedures. * Identify recurring issues and recommend process or knowledge base improvements. * HardwareDeployment. * Image, configure, and deploy desktops, laptops, monitors, printers, and peripherals. * Set up, relocate, and break down workstations, including lifting and moving equipment as needed. * Maintain accurate hardware inventory and asset tracking records. * Assist with onboarding and offboarding, including hardware and account provisioning and deprovisioning. * Support ongoing IT projects, refreshes, and process improvement initiatives. * Other duties as assigned. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [HR Tech: An Essential Ingredient for Tech-Driven Business Transformation](https://www.wearedevelopers.com/videos/1482-hr-tech-an-essential-ingredient-for-tech-driven-business-transformation) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)