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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Principal Telecommunications Specialist #1336 - Telecommunications - Finance Division - **Company:** Hamilton County - **Location:** Hamilton County, TN, United States - **Salary:** $56,626.0 - $70,782.0 - **Contract:** Temporary to permanent - **Skills:** Audio Video Distribution, Computer Programming, Databases, Web Portals, Jabber, Cisco WebEx, Data Processing, Peripherals, Computer Equipment, Live Streaming, Cisco - **Published:** October 25, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=082fb8bafe8605ef ## About the Role Knowledge of federal, state and county laws, rules, regulations, policies and procedures related to the installation and billing for telecommunications services. Knowledge of computer hardware, software and peripherals. Knowledge of telecommunications systems database programming methods and practices. Knowledge of accounting practices and procedures. Knowledge of customer service/public relations practices and procedures. Knowledge of data processing, entry and programming processes. Knowledge of instructional methods, practices and procedures. Knowledge of telecommunication installation methods and procedures. Knowledge of audiovisual systems and associated components. Knowledge of live streaming. Knowledge of project management. Skill scheduling work orders. Skill safely programming and installing telecommunication equipment. Skill accurately invoicing and billing for telecommunications services. Skill ordering and maintaining inventory. Skill utilizing verbal and written communication in the development of procedure manuals, training presentations, and problem-solving instructions. Skill utilizing customer service techniques in responding to inquiries and complaints. Skill establishing and maintaining effective working relationships., The equivalent of a high school diploma plus six (6) years of Telecommunications programming, support, and customer service experience with a computer-based training certification specific to area of assignment. Must possess two (2) years of project management experience or two (2) years as a Senior Telecommunications Specialist with Hamilton County. Must possess a valid driver's license., Work requires receiving and providing telecommunication requests and information from customers in a fast pace environment including extensive computer data entry and processing; bending, stooping, crawling, and carrying of equipment and supplies weighing up to twenty-five (25) pounds during the installation of telecommunication equipment. On call duty on a rotating basis is required. ## Description ESSENTIAL FUNCTIONS: (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, physical requirements, knowledge, skills, abilities, and other characteristics. This list of tasks is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.) Tasks Responds to requests for telephone repair and service; prepares service orders; handles problems if possible or schedules and dispatches technicians; schedules moves, adds or change orders; prepares invoices for materials used for installation; inventories materials used, received in, or repaired. Receives reports, bills, and communications from vendors to process billing information; reviews completed orders to verify accuracy; tracks and maintains all records and balances bills for each system; requests reports from data processing, corrects any errors with the information, requests, reviews and distributes bills to respective departments; responds to billing inquiries; receives trouble calls, requests for additions, changes, deletions to telephones county wide. Assists in installations with new and upgraded telephone systems, cabling, and equipment; trains and provides ongoing support to end users and systems administrators on new installations; writes, reviews, and maintains procedures and procedures manuals, vendors list, phone number lists and tracking lists; orders supplies, equipment or materials for projects; orders and maintains all records for cellular phones; performs other related duties as assigned. Cisco Call Manager - Configure phones as requested by departments; add/update existing phones and phone numbers; create profiles for all devices including Cisco phones, Cisco Jabber, and Cisco Jabber Mobile. Cisco Unity Connection - Create voicemail boxes for new employees; reset passcodes as requested by users. Cisco UCCX - Create and maintain Call Center groups. Modify open and closing schedules when needed. Provide remote support for Call Center Agents and resolve issues. Coordinate adds, moves, and changes with carrier in person and through web portal. Cellular/Wireless - Maintain all documentation for devices including phones and pads; responds to request from all departments, Hamilton County Courts, and Elected Officials to purchase new devices; assist all users with questions and troubleshooting needs; transfer data from old device to new device; assign asset tags; keep an up to date knowledge of wireless contract; process surplus devices. Provide remote support for users and resolve issues. Webex - Downloading Webex app to devices; support Webex users, resolve connectivity issues. Audiovisual - Provide user support for all systems, resolve issues, and perform local and remote live streaming. Coordinate service calls with vendor. Manage projects and maintain service contracts., Hamilton County does not discriminate on the basis of race, color, national origin, sex, religion, age, or disability in employment or the provision of services. A copy of Hamilton County's Equal Employment Opportunity Plan (EEOP) & Utilization Report is available on the County's Equal Employment Opportunity (EEO) Office home page. https://www.hamiltontn.gov/Department_EqualEmploymentOpportunityOffice.aspx Hamilton County Government Meeting the needs of the people where they live, work, and play! Hamilton County, Tennessee offers a lower cost of living, ease of getting around, a lively arts tradition, and abundant outdoor recreational opportunities. Working for Hamilton County Government provides many great benefits - take a look at a few of those highlighted below… On-Site Employee Health Clinic * No copay to utilize clinic services. * Clinic services include routine office visits, sick visits, labs, flu shots, and more * TextCare - Access to care 24/7 via TextCare, which is direct, unlimited access to medical care 24/7 through text message. (Employee access to the clinic is available from day one. A covered spouse or dependent has access as soon as their health plan coverage is effective. Children age 3 and up who are covered by the County's insurance are eligible to be seen.) * Telehealth - Two-way, real-time interactive communication between the patient and a practitioner through telecommunications, which may include audiovisual options. * One to One Provider Network - Availability to utilize a network of providers that provide a high level of care at a lower copay/cost. * Health Management Programs - Offered to help employees and their family members in managing the following health conditions: Asthma, Diabetes, Hypertension (High Blood Pressure), and Hyperlipidemia (High Cholesterol) * Nutritional guidance - Nutritional education provided to assist in making the appropriate food /health choices.