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# Tech Support Advisor

- **Company:** HCL America Inc.
- **Location:** El Paso, TX, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $29,120.0
- **Contract:** Permanent contract
- **Skills:** Software as a Service, Databases, Database Queries, Remote Desktop Services, Topdesk, Scripting, Computer Equipment, Information Technology
- **Published:** October 10, 2026
- **Apply:** https://www.thejobnetwork.com/job/c1ffd51d-5da3-43a8-9aa2-1db20d88c45a/technical-support-advisor

## About the Role

* Associate degree or technical certification in Computer Science, Business, or related field/technologies.
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 * -or-
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 * Minimum of 2 years' experience in a customer support role working with computer hardware/software troubleshooting or high-volume contact center (20+ calls per day)
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 * Experience in the healthcare industry is preferred
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 * Certification in Microsoft (MCSA), ITIL Foundation, HDI Technical Support Professional or similar certifications
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 * Basic knowledge of SQL (advanced scripting, database back-up & restores)
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 * Basic understanding of computer systems, computer hardware, software, and networking troubleshooting and SaaS support
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 * Familiarity with remote desktop applications and help desk software