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# Support Desk Technician

- **Company:** The Job Network
- **Location:** Albany, NY, United States (Remote available)
- **Contract:** Permanent contract
- **Skills:** Active Directory, Antivirus Softwares, Cisco IOS, Computer Networks, Linux, Distributed Computing Environment, Microsoft Exchange Server, Virtual Private Networks (VPN), Windows Servers, Networking Cables, Remote Access Technology, SQL Databases, Transmission Control Protocol (TCP), Wireless Networks, Network Routers, Malware, Firewalls (Computer Science), Information Technology, Search Engines, Vmware
- **Published:** October 8, 2026
- **Apply:** https://www.thejobnetwork.com/job/f287187d-bda5-48ec-ad79-c6d8c43ae2f4/support-desk-technician

## About the Role

Complete Network is looking for a support desk technician with an Associates or Bachelors degree in computer science or IT and two to five years of experience. This is a level 1-2 support desk position troubleshooting a variety of desktop support issues. The candidate must have strong technical and communication skills. Day-to-day duties will include remote and on-site technical support for our customers. Candidate must have an entrepreneurial attitude and be able to work independently with minimal supervision.

Candidate must possess the following skills and experience:

 * Good personality - Able to interact with and support customers while maintaining a friendly attitude
 * Highly organized
 * Excellent time management skills
 * Strong verbal and written communication skills
 * Strong search engine and research capabilities
 * Windows System Administration in a distributed environment - Desktop and Server
 * Active Directory Administration
 * Application Support and Administration
 * Anti-virus administration and malware remediation
 * Backup and recovery software
 * Troubleshooting of hardware and OS issues
 * Mobile device support
 * Networking concepts and hardware
 * Familiarity with network cabling
 * Understanding TCP/IP Networking
 * Managing switches, routers, and firewalls
 * Wireless networks
 * Remote-access and site-to-site VPN

Any of the following skills and/or certifications are a plus:

 * Microsoft Windows Server
 * Microsoft Exchange
 * Cisco IOS and/or ASA firewall
 * Linux
 * VMware
 * SQL

Other Requirements:

 * Candidate must be willing to work overtime and be on call.
 * Candidate must have reliable transportation as there is local travel required.
 * Candidate must be able to work from home.