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# Program Coordinator - Testing & Evaluation Operations

- **Company:** Eastern Illinois University
- **Location:** Charleston, IL, United States
- **Experience:** Experienced
- **Salary:** $42,132 - $48,000
- **Contract:** Permanent contract
- **Skills:** Testing (Software), Data Analysis, Software Applications, Spreadsheets, Databases, Student Information Systems, Qualtrics, Information Technology, Database Tools and Utilities
- **Published:** October 25, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=1e9ff641dc563da1

## About the Role

* Baccalaureate degree in Education, Human Services, Social Sciences or a related field
 * A total of one (1) year (12 months) in education, training and/or work experience in the area of specialization inherent to the position. (Note: Master's Degree in an area consistent with the duties of the position may be substituted for one (1) year of work experience.)

Additional education, training, and/or work experience in the area of specialization:

 * Experience in testing center operations, proctoring, assessment administration, survey or course evaluation administration, or academic support services in a higher education setting.
 * Experience with survey platforms (such as Qualtrics), test scoring systems, or student information systems preferred.

Preferred Qualifications:

 * A Master's degree in degree in Education, Human Services, Social Sciences or a related field.
 * Knowledge of customer relationship management (CRM) systems, student information systems, or event registration and management platforms
 * Experience leading, training, or coordinating the work of others, along with the judgment necessary to assign, prioritize, and review work performed by graduate assistants and student employees
 * Experience contributing to yield, retention, or melt-reduction efforts is beneficial

Specialty Factors:

 * A minimum of two years of experience in higher education, or, in event planning in a business or non-profit setting.

Knowledge, Skills and Abilities:

 * Knowledge of principles and practices of test administration, test security, proctoring, and the scoring and reporting of assessment results
 * Knowledge of survey design and administration, including course evaluation processes and response rate strategies
 * Knowledge of federal and institutional requirements related to student records privacy (FERPA) and testing accommodations
 * Knowledge of business and management principles involved in planning, resource allocation, scheduling, and the coordination of people and resources
 * Skill in analyzing information and evaluating results to choose the best solution and solve problems
 * Skill in scheduling exams, testing sessions, evaluation cycles, and the work of others
 * Skill in oral and written communication, including clear instructions for students and faculty
 * Ability to adjust actions in relation to the actions of others
 * Ability to apply general rules to specific problems to produce answers that make sense
 * Ability to develop goals and plans to prioritize, organize, and accomplish work under recurring term-based deadlines
 * Ability to work effectively with students, faculty, staff, external testing agencies, and the public
 * Ability to effectively plan, delegate, and supervise the work of staff, proctors, and student workers
 * Ability to use computer software such as survey platforms, scoring software, spreadsheets, databases, and query tools
 * Ability to work independently and exercise judgment in handling test irregularities, security concerns, and time-sensitive problems
 * Ability to analyze and develop guidelines, procedures, and systems

## Description

Eastern Illinois University is seeking a Program Coordinator for the department of Testing and Evaluation Operations. Coordinates the daily operations of Testing and Evaluation Operations (TEO) within the Academic Support Center (ASC) in the Student Success Center, including institutional, placement, proficiency, and make-up testing; accommodated testing; test scoring; and the university course evaluation system. Works under general supervision from the Director of the Academic Support Center., * Responsible for implementing TEO priorities in alignment with the goals of the ASC and the Student Success Center; sets goals and objectives for TEO programming in the ongoing operation of testing and evaluation services;

 * Provides program knowledge and expertise in testing procedures, test security, proctoring standards, scoring, and course evaluation administration, including the technical specifications of related platforms (such as Qualtrics and Aperson scanning and scoring systems); pursues professional development activities to maintain currency in testing and assessment practice;
 * Provides leadership for the administration of testing programs, the course evaluation cycle, and special projects; advises the Dean of Student Success on TEO financial operations, including testing fees and supply and licensing costs; and on budget preparation;
 * Responsible for the management of TEO resources, including testing space, scheduling, and equipment; coordinates the recruitment, training, and supervision of support staff, proctors, and student workers;
 * Recommends and interprets operating policies and procedures for testing and course evaluations, including test security, identity verification, scheduling, and records retention; coordinates with the Office of Accessibility and Accommodations to deliver accommodated testing;
 * Supports the Director of the ASC and Student Success Center objectives and long-range planning, including integration of TEO services with tutoring, academic support, and other Student Success Center services;
 * Produces management reports, analyses, and data for administrative purposes, including testing volume, course evaluation response rates, and results reporting to faculty, chairs;
 * Responsible for direct supervision of test scoring, and the end-of-term course evaluation process, including coordination of data transfers with Information Technology Services;
 * Serves as point of contact for faculty, academic departments, students, external testing agencies, and campus offices on testing and evaluation matters, and represents the ASC Director on committees as assigned.