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# IT Support Specialist

- **Company:** Sumeru Global Technologies Private Limited
- **Location:** Austin, TX, United States
- **Experience:** Experienced
- **Salary:** $55,557.0 - $66,914.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, JIRA, Identity and Access Management, IT Management, Networking Basics, Okta, Microsoft InTune, Slack, Casper Suite, Gsuite, Servicenow
- **Published:** October 25, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=1860633970dcaa60

## About the Role

2+ years of Enterprise IT Support / Help Desk experience
Hands-on support for macOS & Windows
Okta, Active Directory, Jamf Pro & Microsoft Intune
Google Workspace, Slack, Zoom & Microsoft 365
Jira Service Management or ServiceNow
Hardware, software & basic network troubleshooting
Employee onboarding/offboarding & laptop provisioning
Strong customer service and communication skills

Key Focus: Endpoint management, ITSM tickets, SLA compliance, asset inventory, and end-user support., * Experience: 2+ years in an enterprise IT support, Help Desk, or End User Services role.

 * Hands-on experience with identity platforms (Okta, Active Directory)?
 * Hands-on experience with Mobile Device Management (Jamf Pro, Microsoft Intune)
 * Best time to contact?