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# Application Support Analyst

- **Company:** ReMembers Finance, LLC
- **Location:** United States (Remote available)
- **Experience:** Experienced
- **Salary:** $60,000.0 - $80,000.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Software Applications, Information Systems, Software Debugging, Software Architecture, Software Engineering, SQL Databases
- **Published:** October 25, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d3e7ea2b918bd010

## About the Role

* Earned a bachelor's degree in business, information systems, or related field.
 * Have 5+ years of experience in an application support, technical support, or a related role including 2+ years of SQL experience.
 * Experience troubleshooting and resolving complex software issues as well as diagnosing software applications and systems.
 * Expertise working with software architectures, error analysis, debugging, and cross-functional collaboration to address performance, security, and compatibility issues.
 * Strong familiarity with data modification commands, can understand and write intermediate SQL and queries.

Eligible candidates reside in one of these states: CA, DC, FL, GA, IL, IN, LA, MD, MI, MN, MO, NC, NJ, NY, OH, PA, SC, TN, TX, UT, VA, WA.

## Description

* Lead troubleshooting of complex application issues ensuring timely resolution while providing mentorship and best practices within the team to enhance support efficiency.
 * Drive incident and problem resolution processes, document actions, escalate unresolved issues, and identify root causes to implement long-term solutions.
 * Collaborate effectively with internal teams and customers sharing insights on technical issues and their solutions.
 * Maintain and update support documentation, knowledge base articles, and troubleshooting guides while contributing to continuous improvement initiatives.
 * Support projects and testing initiatives, including managing AI-related projects and validating new software features before release.