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# IT Service Desk

- **Company:** Atlas Energy Solutions
- **Location:** Odessa, TX, United States
- **Contract:** Permanent contract
- **Skills:** Monitoring of Systems, Information Technology Operations, Office Suite, Virtualization Technology, Computer Equipment, Information Technology
- **Published:** October 24, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3472468064&tx=CT3634THV&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* Associate's degree in Information Technology or related field OR relevant certifications (A+, etc.) OR equivalent experience.
 * Basic knowledge of desktop hardware, operating systems, and office applications.
 * Ability to follow defined processes and work under moderate supervision.
 * Strong organizational and communication skills.
 * Ability to work in office and manufacturing environments.
 * Ability to lift and move IT equipment up to 50 lbs.

How You Will Stand Out

 * AAS in Computer Science or a related technical field.
 * Experience working in a NOC, Service Desk, IT operations, manufacturing, logistics, or energy operations environment.
 * Experience with monitoring tools, virtualization technologies, and advanced networking systems.
 * Excellent verbal and written communication skills.
 * Team-player with a positive, supportive attitude.

## Description

As a Service Desk Analyst I, you will work under moderate supervision as a foundational member of the IT Service Desk team supporting a 24-hour operational manufacturing environment. This role focuses on ownership of workstation setup, regional desk support, and asset management, providing hands-on support while building core IT capabilities., * Provide first-level desk-side and on-site technical support across assigned locations.

 * Own workstation setup, deployment, imaging, and lifecycle management within assigned region.
 * Maintain accurate asset tracking and inventory management for IT equipment.
 * Log, update, and manage Service Desk tickets, ensuring proper documentation and escalation.
 * Troubleshoot common hardware, software, and connectivity issues using documented procedures.
 * Coordinate equipment moves, adds, and changes, including physical installation of equipment up to 50 lbs.
 * Escalate complex issues to higher-level analysts as appropriate.
 * Maintain a customer-focused approach while supporting users across office and operational environments.