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# On-Site IT Support Desk Technician

- **Company:** Marco Technologies
- **Location:** Fargo, ND, United States
- **Salary:** $45,968.0 - $69,056.0
- **Contract:** Permanent contract
- **Skills:** Business Software, Collaborative Software, Microsoft Office
- **Published:** June 3, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=994c014847378dbb

## About the Role

Do you have experience in Technical Proficiency?, Do you have a Associate's degree?, * Associate's degree and two years of relevant experience; or equivalent combination of education and experience.

 * Current high level industry recognized MTA certification preferred., * Proficiency with business collaboration tools such as MS Office applications.
 * Communication - Must possess strong communication skills in working with technical and non-technical people and the ability to develop and maintain collaborative relations among all levels of an organization.
 * Commitment - See that tasks are completed from start to finish. Demonstrate thoroughness and commitment.
 * Initiative - Must possess the ability to be a self starter and take initiative. Work to identify and resolve problems in a timely manner however if you can't resolve it yourself, use resources to find someone who can.
 * Flexibility - Adapt to changes in the work environment. Change approach or method to best fit the situation.
 * Team Work - Contribute to a positive team spirit by working with others on a combined task. Make contributions to the task and share the responsibility of the outcome. Exhibit objectivity and openness to others' views and welcome feedback.
 * Time Management - Must possess the ability to prioritize several tasks and keep them running simultaneously (multitasking). Be able to recognize and respond to changing priorities in order to meet deadlines.

## Description

The Outsourced Support Desk Technician is responsible for providing quality support desk services and technical assistance while on-site at the assigned client's location in a courteous and efficient manner while maintaining a high level of client satisfaction.
ESSENTIAL FUNCTIONS:

 * Provide technical support and remote help desk services to Marco client, escalating when necessary.
 * Identify reoccurring issues in client's environment and proactively provide recommendations to improve efficiency, performance and reliability of client's network.
 * Maintain client documentation.
 * Support multiple end user requests and third party business applications.
 * Effectively communicate with technical and non-technical end users.
 * Meet established metrics and benchmarks and comply with procedures and expectations.
 * Represent Marco in a professional manner at all times by maintaining a professional appearance and adhering to company standards.
 * Maintain current technical knowledge and continuously work to expand knowledge of new technology and equipment.
 * Accurately maintain documentation and comply with service administrative procedures in a timely basis to include time entry.


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