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# Desktop Support Specialist

- **Company:** Resourcesoft, Inc.
- **Location:** Rocky Mount, NC, United States
- **Experience:** Expert
- **Contract:** Contract
- **Skills:** Business Software, Computer Networks, Data Centers, Network Troubleshooting, Network Protocols, Citrix Systems, Peripherals, Computer Equipment, Servicenow
- **Published:** October 21, 2026
- **Apply:** https://www.dice.com/job-detail/d9c068ab-eb88-4da6-9442-405adebbd272

## About the Role

* 7 or more years of experience with computer hardware, software, peripherals, and networking protocols in an end-user support environment.
 * Proficiency in imaging and deploying new computers and loading standard software for end users.
 * Experience with ServiceNow call-tracking and incident/problem ticket management.
 * Experience installing and configuring local and network printers and other peripherals.
 * Experience migrating user data and profiles during computer replacements.
 * Excellent verbal and written communication skills.

## Description

* Evaluate, prioritize, and resolve incident and problem tickets, tracking progress in ServiceNow.
 * Image and deploy new computers, install business applications, and configure printers and peripherals.
 * Migrate user data and profiles during hardware replacements.
 * Support account creation and modification (AD, email, Citrix) and data restores with data center teams.
 * Troubleshoot application and network issues at the user level and escalate with technical detail to development and network teams.
 * Create and maintain process documentation, and mentor other technicians on complex problems.