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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Hercules Support Engineer - **Company:** HumanSignal, Inc - **Location:** United States (Remote available) - **Experience:** Expert - **Salary:** $75,000.0 - $90,000.0 - **Contract:** Permanent contract - **Skills:** JavaScript (Programming Language), Application Programming Interfaces (APIs), Agile Methodology, Artificial Intelligence, Amazon Web Services, Amazon Elastic Compute Cloud, Amazon S3, Software as a Service, Software Debugging, Linux, Identity and Access Management, Python (Programming Language), Machine Learning, Software Deployment, Software Engineering, Systems Integration, TypeScript, Web Applications, Cloud Platform System, SUSE Linux, ReactJS, Containerization, Kubernetes, Functional Programming, Restful APIs, Automation Anywhere - **Published:** October 23, 2026 - **Apply:** https://www.builtincolorado.com/auth/login?destination=/job/support-engineer/11851232 ## About the Role * 3-5 years in technical support or support engineering for a SaaS or developer-focused product. * Strong debugging skills across cloud environments, APIs, browser issues, and containerized systems. * Proficiency in Python or Javascript programming language for scripting and automation tasks. * Strong understanding of cloud computing platforms, particularly AWS (Amazon Web Services), including services such as EC2, S3, Lambda, and IAM. * Familiarity with machine learning concepts and frameworks, with experience working with ML models preferred. * Excellent problem-solving skills and ability to analyze complex technical issues. * Exceptional communication skills, both written and verbal, with a customer-centric approach. * Ability to thrive in a fast-paced environment, managing multiple priorities effectively and meeting tight deadlines. * Strong teamwork and collaboration skills, with the ability to work cross-functionally with engineering, product management, and customer success teams., * Experience with Kubernetes, container orchestration, or infrastructure debugging. * Knowledge of ML/AI workflows or data labeling pipelines. * Familiarity with Agile development methodologies. * Familiarity with REST APIs and integrating with external services. ## Description Job Description: We are seeking a talented Support Engineer to join our team and provide exceptional technical support for our industry-leading data labeling software. As a Support Engineer, you will play a crucial role in ensuring the seamless operation of our platform and assisting our clients in resolving any technical issues they encounter. You will work closely with our product and engineering teams to deliver prompt and effective solutions, contributing to the overall success of our product. As our team scales, this role will play a critical part in advancing our support maturity-improving processes, strengthening our ability to deliver proactive support, and contributing to internal tooling and automation., * Provide technical support to clients via email and support tickets, addressing inquiries related to the installation, configuration, and usage of Label Studio. * Diagnose and troubleshoot software issues reported by clients, utilizing debugging tools and logs to identify root causes and implement timely resolutions. * Collaborate closely with Product, Engineering, and Customer Success to drive issue resolution. * Create internal and external documentation to improve support quality and self-service. * Proactively identify opportunities for process improvements and contribute to the continuous enhancement of our support procedures and workflows. * Provide structured, high-quality customer updates throughout investigations., Provides end-to-end technical support for Sardine's API-driven risk and payment platform. Troubleshoots customer issues involving APIs, SDKs, web technologies, cloud infrastructure, and SQL; communicates resolutions across support channels; escalates bugs to engineering; creates documentation and support tools; and advocates for customer needs and product improvements., Provide technical support for customer applications by debugging production issues, resolving bugs, advising on architecture and integrations, improving the platform, maintaining documentation, building support automations, and handling platform incidents and customer communications. The role requires strong TypeScript and React skills, web application fundamentals, systems thinking, clear writing, and prior customer-facing experience., Provides post-implementation technical support to enterprise customers using SUSE technologies. Troubleshoots and resolves issues, develops customer relationships, learns customer environments, proactively prevents problems, and coordinates internal resources for tailored solutions. The role requires expertise in Linux, Kubernetes or container platforms, enterprise solutions, application delivery, and networking, along with strong analytical, communication, and customer-service skills. Fluency in German and English is required, and occasional work outside standard business hours may be necessary. Top Skills: DockerKubernetesLinuxMS OfficeNetworkingRed Hat TechnologiesSuse Enterprise Software What you need to know about the Colorado Tech Scene With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation. Key Facts About Colorado Tech * Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey) * Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3 * Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech * Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook) * Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures * Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute