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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Product Support Engineering - **Company:** Anduril Industries - **Location:** United States - **Experience:** Expert - **Salary:** $132,000.0 - $175,000.0 - **Contract:** Permanent contract - **Skills:** Systems Engineering, Configuration Management - **Published:** October 22, 2026 - **Apply:** https://startup.jobs/product-support-engineer-undersea-dominance-anduril-industries-company-10533084 ## About the Role * A genuine interest and 5+ years of professional experience in software, electrical, mechanical, mechatronic or systems engineering on complex systems * Demonstrated ability to independently root cause difficult, ambiguous faults from limited or conflicting data * Hands-on experience with real hardware in an operational, field, integration and test, production or maintenance environment * Sound engineering judgment under time pressure, including assessing the acceptability of degraded operation * Strong coordination and communication, able to own an issue, manage stakeholders and drive it to resolution or a clean handover, and to explain a technical finding to engineers and non-engineers * Experience with configuration management, engineering change processes, and fleet-wide change incorporation * Experience with robotic and/or autonomous systems within the maritime environment is advantageous * A sincere commitment to a positive, inclusive, and collaborative culture * Ability to obtain and maintain a U.S. Secret security clearance ## Description Product Support Engineering exists to maximize the operational availability of the Dive-XL fleet. We sit between the teams in the field who operate and sustain the system alongside our customers, and the engineering teams that design it. When something unexpected happens - at sea, at a maintenance facility, in the middle of the night - we are the engineering team that answers, works out what happened, and decides how to proceed. The other part of the job is making sure it doesn't happen twice. We drive reliability and supportability improvements into the system, and keep the fleet's configuration and documentation current as it evolves. Between us we cover every engineering discipline - software, electrical, mechanical, systems., * Provide on-call engineering support to the teams operating and maintaining fielded AUVs, including outside business hours on a rotating roster * Establish what happened from logs, telemetry, configuration and maintenance history, bound the issue to a subsystem and failure mode and define workarounds that restore capability * Plan and lead root cause investigations to a defensible conclusion - systemic or isolated, and whether design, production, maintenance or operation induced * Chair Material Review Board dispositions and manage fleet-wide system limitations, including whether to operate in a degraded state * Turn fleet data into engineering recommendations and requirements, and drive those changes through the design teams * Build the monitoring, alerting and diagnostic tooling that surfaces problems before the field reports them, and the runbooks and knowledge base that shorten every response * Author and distribute service bulletins, and track incorporation across the fleet to completion * Create or approve operations, troubleshooting, incident response and maintenance publications * Govern the as-maintained configuration and SBOM, To ensure your safety and help you navigate your job search with confidence, please keep the following critical points in mind: * No Financial Requests: Anduril will never solicit payment or demand personal financial details (such as banking information, credit card numbers, or social security numbers) at any stage of our hiring process. Our legitimate recruitment is entirely free for candidates. * Please always verify communications: + Direct from Anduril: If you receive an email from one of our recruiters, it will only come from an @anduril.com address. + Via Agency Partner: If contacted by a recruiting agency for an Anduril role, their email will clearly identify their agency. If you suspect any suspicious activity, please verify the agency's authenticity by reaching out to contact@anduril.com. * Exercise Caution with Unsolicited Outreach: If you receive any communication that appears suspicious, contains grammatical errors, or makes unusual requests, do not engage. Always confirm the sender's email domain is @anduril.com before providing any personal information or clicking on links. * What to Do If You Suspect Fraud: Should you encounter any questionable or fraudulent outreach claiming to be from Anduril, please report it immediately to contact@anduril.com. Your proactive caution is invaluable in protecting your personal information and upholding the security and trustworthiness of our recruitment efforts.