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# IT Support Specialist

- **Company:** TEKSYSTEMS INC.
- **Location:** Tempe, AZ, United States
- **Experience:** Experienced
- **Salary:** $52,000.0 - $62,400.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Servicenow
- **Published:** October 2, 2026
- **Apply:** https://dejobs.org/x/x/A628918371584F5FB0B8C7E430722BED/job/

## About the Role

* Support, Troubleshooting, Customer service, Active directory, Help desk support, Windows, Service desk, ServiceNow, Phone support

Top Skills Details

 * Support, Troubleshooting, Customer service, Active directory, Help desk support, Windows, Service desk, ServiceNow, Phone support

Additional Skills & Qualifications

**STRONG customer service experience

Experience Level

Intermediate Level

## Description

Under supervision, the IT Support Technician provides the first line of technical support to employees by responding to and addressing issues that are reported. The technician documents, troubleshoots, and research every issue to ensure support levels are maintained. This role is focused on customer experience and completing all customer requests to the resolution stage. At every step, the IT Support Technicians primary focus is on driving a positive interaction and effective support. Will be supporting employees in AZ, along with employees nationwide., * 70% IT Service Desk/Remote Support

 * 30% Local office desktop support and projects
 * May vary according to needs., 1. Serve as the first point of contact for IT support and assist with customers associates technical needs.
 2. Properly document all work performed during support calls and perform proper escalation procedures, as needed.
 3. Operate within defined standards and service level agreements.
 4. Maintain timely and concise communication with customers.
 5. Perform tasks on special projects and duties.
 6. Perform on call responsibilities as a part of a weekly team rotation (approximately every 6 weeks)