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# IT Help Desk Technician

- **Company:** ASCENT SERVICES GROUP LLC
- **Location:** Hampton, VA, United States
- **Experience:** Experienced
- **Salary:** $43,680.0 - $47,840.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple IOS, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Virtual Private Networks (VPN), Microsoft Software, Networking Basics, Network Connections, TCP/IP, Peripherals, Computer Equipment, Patch Management, Laptops, ManageEngine, User Accounts
- **Published:** October 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=c3b6ecd27ab7a57a

## About the Role

* 2+ years of IT Help Desk, Desktop Support, or Technical Support experience.
 * Hands-on experience with ManageEngine, ServiceDesk Plus, and/or ManageEngine Endpoint Central is highly preferred.
 * Experience supporting:

Windows 10/11

Microsoft 365

Active Directory

Printers and peripheral devices

Mobile devices (iOS/Android)

 * Familiarity with basic networking concepts (TCP/IP, DNS, DHCP, VPN).
 * Strong troubleshooting and analytical skills.
 * Excellent verbal and written communication skills.
 * Passion for providing outstanding customer service.

What Makes You Successful

 * Positive, customer-first attitude.
 * Ability to multitask and prioritize in a fast-paced support environment.
 * Strong documentation and organizational skills.
 * Desire to continuously learn new technologies.
 * Ability to work collaboratively with technical teams and end users.

## Description

This position offers the opportunity to support a diverse user community while working with modern endpoint management, IT service management, and Microsoft technologies.

What You'll Do

 * Provide Tier I/II Help Desk and desktop support for employees.
 * Troubleshoot Windows 10/11 desktops, laptops, printers, mobile devices, and peripherals.
 * Resolve hardware, software, network connectivity, and Microsoft 365 issues.
 * Document, prioritize, and resolve incidents and service requests using ManageEngine
 * ServiceDesk Plus.
 * Support endpoint deployment, software installation, patch management, and asset management using ManageEngine Endpoint Central.
 * Create and manage Active Directory user accounts, password resets, group memberships, and permissions.
 * Install, configure, and maintain desktop hardware and software.
 * Escalate complex technical issues while ensuring timely customer communication.
 * Deliver exceptional customer service while meeting established service level agreements (SLAs).
 * Follow ITIL-based incident, request, and problem management processes.