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# NOC Team Lead

- **Company:** GuideIT, LLC
- **Location:** Plano, TX, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Active Directory, Computer Networks, Domain Name System (DNS), Monitoring of Systems, Hyper-V, Tivoli Management Framework, Issue Tracking Systems, Linux System Administration, Windows Servers, PCI Data Security Standards, TCP/IP, Virtual Local Area Networks, Virtualization Technology, Wireless Application Protocol (WAP), Firewalls (Computer Science), Patch Management, Network Server, Vmware
- **Published:** October 10, 2026
- **Apply:** https://www.careerjet.com/jobad/us30cfe03ef242e4885630f6de24f8b57e

## About the Role

* Proven leadership capabilities, including scheduling, coaching, and mentoring NOC team members.
 * RCAs
 * Strong commitment to ITIL standards and maintaining PCI compliance within the environment.
 * Experience with Windows Server (2012, 2016, 2019).
 * Basic understanding of networking concepts, including TCP/IP, VLANs, and DNS.
 * Familiarity with virtualization technologies such as VMware or Hyper-V.
 * Proficient in utilizing various ticketing systems, ensuring all tickets are addressed promptly.
 * Experience with Active Directory, MFA, and related technologies.
 * Flexibility to work shifts, including nights, weekends, and holidays as required.
 * Excellent communication and interpersonal skills.
 * Strong analytical and problem-solving abilities.

Desired Skills

 * ITIL certification, training or relevant experience.
 * Proficiency in the use of monitoring tools.
 * Experience with patch management processes.
 * Familiarity with workload schedulers, such as IBM Tivoli.
 * Experience with Linux environments.

Education
Bachelor's degree or an equivalent combination of education and relevant experience preferred.
Position Location
Hybrid - Plano, TX (only local candidates will be considered)
More about GuideIT

## Description

The NOC Team Lead is responsible for directing and mentoring our Level 1 NOC team, which oversees the monitoring of infrastructure systems across multiple environments. This role leads a dedicated team of NOC agents who operate 24/7/365 to monitor infrastructure events, conduct initial troubleshooting, and escalate unresolved issues to Level 2 or Level 3 engineers. This role reports to the Infrastructure Operations Leader. The ideal candidate will thrive in a collaborative team environment, possess strong attention to detail, and build a sense of ownership and urgency within the team when addressing critical events.
Primary duties

 * Oversee the monitoring and patching of infrastructure equipment, including servers, WAPs, switches, and firewalls.
 * Collaborate with Infrastructure team to address downed devices and high-priority incidents.
 * Collaborate with Infrastructure leader to identify opportunities for shift-left from the Level 2 and 3 team to Level 1.
 * Ensure thorough documentation for each ticket and facilitate escalations as needed.
 * Support investigations into data anomalies to identify possible root causes.
 * Maintain an up-to-date understanding of various software and web-based applications, managing documentation accordingly.
 * Lead Level 1 infrastructure activities (incidents or service requests) following established procedures.
 * Identify gaps in procedures and ensure the team has well-written standard operating procedures to follow for common events.