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# Cisco Unified Communications Engineer/Voice Engineer/Webex Contact Center Consultant

- **Company:** Dynamic Inc
- **Location:** Chicago, IL, United States
- **Salary:** $104,000 - $166,400
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Business Systems, Cisco Unified Communications Manager, Cloud Computing, System Configuration, Domain Name System (DNS), Network Topologies, IP Pbx, Simple Mail Transfer Protocols, Routing, Public Switched Telephone Networks, Queue Management Systems, Systems Integration, Cisco WebEx, Network Routers, Scripting, Sap Business Connector, Cloud Migration, Cisco
- **Published:** October 26, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=bf122ad1969f3c94

## About the Role

1. Required: Proven expertise in enterprise telephony and contact center modernization, including CUCM, Webex Calling, Webex Contact Center, SIP trunking, dial plans, IVR, and gateway routing.

 2. Required: Strong experience in cloud contact center deployments, omnichannel enablement, queue management, and agent/supervisor configuration.

 3. Required: Hands-on knowledge of network/voice infrastructure (SRTP/TLS, SIP normalization, DNS, SBC/PSTN connectivity) aligned with security standards.

 4. Required: Clear understanding of scripting and prior experience configuring Cisco Contact Center.

 5. Required Submission: Complete resumes detailing years of experience with Webex platforms, Cisco voice systems, and Microsoft integration components.

## Description

Dynamic Interactive Business System Inc. (DIBSYS Inc.) is seeking an expert consultant to modernize our Client's legacy call center and telephony environment into a fully integrated, cloud-enabled Webex Contact Center, alongside migrating Cisco Unified Communications Manager (CUCM) to UCM Cloud., · CUCM to Cloud Migration: Perform complete migration of the on-premises CUCM cluster to UCM Cloud using Cisco migration utilities, rebuilding dial plans, route patterns, and translation rules.

· Webex Calling Implementation: Migrate DID ranges, call routing patterns, failover logic, SIP trunk registration, and PSTN configuration into Webex Calling.

· Webex Contact Center Deployment: Implement cloud contact center features including call queues, IVR scripts, agent profiles, supervisor configurations, and Microsoft 365/SMTP integrations.

· Infrastructure Configuration: Configure routers, Local Gateways, SIP profiles, normalization scripts, and security hardening for Finesse, 2Ring, and voice services.

· Documentation & Training: Produce network topology diagrams, runbooks, cutover plans, admin guides, and deliver recorded training sessions for the Client's Network team.

· Level 3 Operational Support: Provide advanced troubleshooting for telephony issues, signaling, routing, media problems, and vendor escalations (Cisco TAC / Microsoft Support).