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# Technical Services Specialist

- **Company:** Johnstone Supply
- **Location:** Jacksonville, FL, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft PowerPoint
- **Published:** October 26, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=67ced6a9598c5c06

## About the Role

* High school degree or equivalent (i.e. GED) required; B.A. or A.A. in related field preferred.
 * 5+ years of HVAC field service experien
 * Travel (mostly driving) may be up to 50% on the local, state, and regional basis as needed.
 * Must possess excellent communication and interpersonal
 * Ability to define problems, collect data, establish facts and draw valid co
 * Must have demonstrated ability to coordinate a high level of activity under a variety of conditions and constr
 * Ability to make business decisions by an analytical as well as creative process.
 * Proficient in Word, Excel and PowerPoint

Excellent interpersonal and communication skills, both written and oral, with ability to communicate proficiently in English in both formats

## Description

* Develop guidelines and tools to meet the growing demand for technical sales Provide technical support and troubleshooting for our customers and our employees. Assist in "on-site field support" for trouble jobs but refrain from touching, modifying, repairing or installation of product.
 * Create a NATE training program. Also implement technical training for customers and employees to better understand the fundamentals of air conditioning and the installation guidelines for our HVAC equipment.
 * Assist Branch Managers and Account Managers in closing sales opportunities with larger dealers of Provide technical training for customers as part of an in-house service to capture and retain sales.
 * Develop structure for warranty process and unit exchanges to reduce warranty transactio Reducing warranties will allow for greater customer service and limited labor hours in the warranty pipeline.
 * Track and report regularly warranty failure rates, number service schools conducted, and number of attendees trained - both customer and employe
 * Assist the branches in becoming one of the leading NATE testing centers in the U.S.
 * Assists the Purchasing and Marketing team with product mix, superseded products/subs, and add-ons/related items for increase sales.
 * Establish and maintain relationships with vendor partners and key custom
 * Through internal/external resources maintain up-to-date understanding of industry trends and technical developments that effect target markets/products.
 * Participates in Marketing and Sales meetings, providing customer and product data, strategies and
 * Establishes and maintains a consistent company image throughout all training and sales events/presentation Performs other duties as assigned for smooth and efficient operations and to maintain a high level of support and service in achieving business operations.
*