> Markdown version of [/jobs/ext/4479409-system-support-technician](https://www.wearedevelopers.com/jobs/ext/4479409-system-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# System Support Technician

- **Company:** Trellis Supportive Care
- **Location:** Winston-Salem, NC, United States
- **Contract:** Permanent contract
- **Skills:** Active Directory, Data Analysis, Desktop Computing, IT Management, Network Troubleshooting, Microsoft SharePoint, Software Engineering, Software Troubleshooting, Electronic Medical Records, Information Technology, User Accounts
- **Published:** October 25, 2026
- **Apply:** https://www.thejobnetwork.com/job/d4e1bae8-850d-4156-8b85-d7286ba566d4/system-support-technician

## About the Role

* Associate degree in Information Technology or equivalent experience supported by relevant certifications.
 * One year of IT, technical help desk, and/or PC support experience highly preferred.
 * Strong troubleshooting, communication, and customer service skills.
 * A professional, team-oriented approach with a commitment to confidentiality and continuous improvement.

## Description

Trellis Supportive Care is seeking a System Support Technician to join our IT team and help ensure our technology systems run smoothly so our healthcare professionals can focus on what matters most-providing compassionate care to patients and families.

In this role, you'll provide hands-on technical support, troubleshoot hardware and software issues, assist with electronic medical records, and help maintain the technology resources that keep our organization connected and operating effectively.

Schedule

 * Full-time: 40 hours per week
 * Monday-Friday
 * On-call rotation every other week

What You'll Do

 * Provide help desk support to employees, troubleshooting software, hardware, computers, mobile devices, printers, and other technology.
 * Assist with electronic medical records troubleshooting, upgrades, and end-user support.
 * Manage user accounts and groups through Active Directory.
 * Assist with basic server and network troubleshooting under the direction of IT leadership.
 * Configure new computers, install applications, and support phones, voicemail, and telecommunications systems.
 * Train employees on technology applications, including one-on-one and group instruction.
 * Maintain technology inventories, equipment records, and the organization's SharePoint site.
 * Assist with data analysis, vendor coordination, and IT projects that support organizational goals.