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# Information Technology Support Specialist

- **Company:** Llc (green)
- **Location:** Waco, TX, United States
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Information Technology, Network Support
- **Published:** October 27, 2026
- **Apply:** https://www.careerbuilder.com/job-details/information-technology-support-specialist-waco-tx--bfd54ad8-04fb-419d-bfb3-cd0194802395

## About the Role

Technical Support, Distribution Channel, Technical Support, Network Support, Customer Support/Service, Time Management, Telephone Skills, Identify Issues, Problem Solving Skills, Customer Relations, * Bachelor's degree in a related field or an Associate's degree with relevant work experience

 * Exceptional customer service and communication skills
 * Ability to troubleshoot technical issues and provide technical support
 * Familiarity with ticketing systems and chat queues
 * Ability to learn and adapt to new technologies and software quickly
 * Certifications such as A+, Network+, and Security+ are helpful but not required
 * Ability to complete 6 weeks of training
 * Ability to work independently and as part of a team
 * Ability to multitask and prioritize in a fast-paced environment

## Description

Our client, a large multi-billion dollar company, is seeking a Information Technology Support Specialist to join their team. In this role, you will be responsible for providing exceptional customer service and technical support to a network of distributors across the United States. You will be working inside of our ticketing service Freshservice and may be required to assist in chat queues at times., * Responding to incoming calls and emails from distributors in a timely and professional manner

 * Troubleshooting technical issues and providing technical support to distributors
 * Escalating complex issues to senior team members when necessary
 * Utilizing Freshservice to track, document, and resolve issues
 * Maintaining accurate records of customer interactions and transactions
 * Identifying and escalating trends and patterns in customer issues to improve processes
 * Providing exceptional customer service and ensuring customer satisfaction
 * Participating in team meetings and trainings to enhance technical knowledge and skills