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# Technical Implementation Manager Vice President

- **Company:** JPMorgan Chase & Co.
- **Location:** Tempe, AZ, United States
- **Experience:** Expert
- **Contract:** Franchise
- **Skills:** Microsoft Excel, Artificial Intelligence, Microsoft Visio, Network Connections, Payment Gateway, Microsoft PowerPoint, Systems Integration, Transaction Processing (Computing)
- **Published:** October 6, 2026
- **Apply:** https://www.jobmonkeyjobs.com/career/28088002/Technical-Implementation-Manager-Vice-President-Arizona-Tempe-7463

## About the Role

Own the moments that matter most in payments-complex client integrations, high-visibility launches, and the relationships that keep strategic merchants thriving. In this senior individual contributor role, you'll bring deep platform expertise and a client-first mindset to help deliver seamless onboarding and long-term retention. If you enjoy solving complex technical problems, leading calm and confident conversations under pressure, and partnering across teams to drive outcomes, this role offers meaningful impact and visibility., * 5+ years of experience in the payments industry

 * Expertise in the Stratus or Tandem payment platform
 * Experience leading client certification processes and/or complex client integration projects
 * Strong understanding of payment network connectivity and related protocols
 * Demonstrated ability to take ownership and drive issues to resolution
 * Strong technical consulting, troubleshooting, and analytical problem-solving skills
 * Ability to understand and document complex technical requirements and specifications
 * Strong written and verbal communication skills, with professional presence in client-facing settings
 * Ability to manage escalations with urgency, empathy, and composure
 * Proven ability to collaborate effectively with cross-functional partners and senior stakeholders

Preferred qualifications, capabilities, and skill

 * Gateway platform knowledge in addition to Stratus or Tandem and experience with EMV certification (or demonstrated ability to learn it quickly)
 * Experience certifying on core transaction processing and gateway platforms (e.g., Stratus, Tandem, Orbital Gateway)
 * Formal project management training or practical application of project management concepts
 * Project Management Professional (PMP) certification
 * Advanced understanding of networking and connectivity protocols
 * Proficiency with Microsoft Visio, PowerPoint, and Excel
 * Demonstrated ability to identify opportunities for AI and automation integration within operational workflows, including experience evaluating, implementing, or governing AI-driven solutions to achieve scalable process improvements and strategic objectives

## Description

As a Technical Implementations Vice President within Client Onboarding & Service, you will serve as a subject matter expert on the Stratus or Tandem payment platform and guide complex client integrations from certification through go-live. You'll work directly with a portfolio of strategic, high-revenue merchants and collaborate closely with internal partners to deliver a streamlined experience and high client satisfaction. You'll join a newly formed team where processes and measures are evolving-bringing structure, clear communication, and a focus on outcomes to help shape how we support top-tier clients.

Job responsibilitie

 * Lead end-to-end client integration certification and testing activities for your assigned portfolio
 * Advise clients on technical integration approaches, requirements, and readiness milestones
 * Translate complex client requirements into clear plans, actions, and follow-ups across stakeholders
 * Coordinate with internal partners to resolve technical issues and unblock progress quickly
 * Track risks, issues, and dependencies, and communicate status with clarity and accuracy
 * Manage multiple high-priority workstreams with prompt turnaround times and strong attention to detail
 * Maintain strong client relationships through proactive engagement and reliable delivery
 * Facilitate discussions with senior client and internal stakeholders, including de-escalation when needed
 * Support scheduled go-live activities, including occasional work outside standard business hours
 * Assist clients after hours during go-live-related emergencies tied to certification and testing
 * Contribute to special projects and help evolve team workflows, measures, and operating practices