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# Desktop Support Specialist

- **Company:** INA Solution Inc
- **Location:** North Potomac, MD, United States
- **Salary:** $52,000.0 - $56,160.0
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Windows, Issue Tracking Systems, Servicenow
- **Published:** October 26, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d4c0f05b161a31b4

## About the Role

* The successful candidate will work directly with end users to ensure laptops and related IT equipment are properly configured, deployed, and functioning as expected. Strong communication skills, a customer-service mindset, and the ability to troubleshoot technical issues are essential., * Hands-on experience with laptop imaging, configuration, and deployment.
 * Experience supporting Lenovo and/or Apple laptops.
 * Familiarity with ServiceNow or similar IT service management ticketing systems.
 * Strong troubleshooting and problem-solving skills.
 * Excellent customer service and communication skills.
 * Ability to work independently and collaboratively in a team environment.
 * Willingness to work onsite five days per week in Gaithersburg, MD., * Experience providing desktop support, endpoint support, or deskside IT support.
 * Knowledge of ServiceNow incident management and service request workflows.
 * Experience supporting both Windows and macOS devices.
 * Previous experience working in a pharmaceutical or corporate IT environment.
 * Strong organizational skills and the ability to manage multiple support requests.

## Description

* We are seeking a customer-focused and technically skilled Customer Engineer to provide onsite IT support at the AstraZeneca facility in Gaithersburg, Maryland. The ideal candidate will have experience with laptop imaging, configuration, deployment, and end-user technical support., * Perform laptop imaging, configuration, setup, and deployment.
 * Support Lenovo and Apple laptops and related computing devices.
 * Prepare and configure devices according to established IT standards and procedures.
 * Troubleshoot hardware, software, and device configuration issues.
 * Provide onsite technical support and assistance to end users.
 * Use ServiceNow to document incidents, track service requests, and update tickets.
 * Communicate technical information clearly and professionally to nontechnical users.
 * Maintain accurate documentation of device deployments, configurations, and support activities.
 * Collaborate with IT team members to resolve technical issues and ensure timely service delivery.
 * Deliver excellent customer service while maintaining a professional presence at the client site.