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# IT Field Support Specialist

- **Company:** ITDATA INC
- **Location:** Philadelphia, PA, United States
- **Experience:** Experienced
- **Salary:** $60,000.0 - $65,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, Apple Mac Systems, Microsoft Online Services, Computer Networks, Databases, Microsoft Exchange Server, Firefox, Web Browsers, Microsoft Office, Microsoft Operating Systems, NT File System (NTFS), Topdesk, Microsoft SharePoint, Computer Equipment, Information Technology
- **Published:** October 26, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=9c3f32ba1decf3e2

## About the Role

* 2-3 years practical, real world Personal Computer hardware and software experience, including experience with Microsoft Operating Systems and Microsoft Office applications
 * BS degree in Information Technology, Computer Science or equivalent experience
 * Familiar with Computer Networking
 * Familiar with business Telephone systems
 * Experience managing and maintaining a Help desk tracking/ticketing tool
 * Working knowledge of help desk software, databases and remote control

Skills

 * Proficiency in English
 * Strong communication, customer service and organizational skills
 * Strong problem resolution and decision-making skills
 * Advanced troubleshooting and multi-tasking skills
 * A good listener with a proven ability to build relationships with all levels of staff
 * Strong time management skills, attention to detail and outstanding follow-up skills.
 * The ability to work well under pressure with tight deadlines.
 * Must be proficient with Windows OS, Mac OS, various internet browsers (IE, Chrome, Safari, Edge, FireFox) and mobile devices (Apple and Android).
 * Must have proficiency using MS Office applications (Word, Excel, etc.) and previous experience supporting these applications.
 * Understanding of Microsoft 365 products (Exchange Online, Sharepoint, MS Teams)
 * Understanding of Active Directory and MS Exchange
 * Understanding of NTFS permissions in an MS environment
 * Must be able to administer mail flow rules, distribution lists and mailbox permissions in Exchange
 * Must have excellent communication skills to be able to troubleshoot effectively over the telephone while being courteous, patient and professional.
 * Must be able to multi-task (responding to emails, voicemail and backlog, not just phone calls).
 * Must have the ability to research and take on projects as assigned.
 * Must be able to reliably commute to and from job.
 * Must be dependable and prompt and not leave help desk unattended or under-attended.

## Description

* Travel to client sites and remotely provide first level contact and convey resolutions to customer issues
 * Properly escalate unresolved queries to the next level of support
 * Track, route and redirect problems to correct resources
 * Update customer documentation and produce activity reports
 * Walk customers through problem solving process
 * Follow up with customers, provide feedback and see problems through to resolution
 * Utilize excellent customer service skills and exceed customer's expectations
 * Ensure proper recording, documentation and closure
 * Recommended procedure modifications or improvements
 * Preserve and grow your knowledge of help desk procedures, products and services