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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # ServiceNow Implementation Manager - **Company:** 12Twenty, Inc. - **Location:** United States (Remote available) - **Experience:** Expert - **Salary:** $75,000.0 - $85,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Application Programming Interfaces (APIs), Artificial Intelligence, Asana, JIRA, BASIC (Programming Language), Software Bug Management, Software as a Service, Cloud Computing, Language Modeling, Netsuite, Salesforce.Com, Single Sign-On, Product Software Implementation Methods, Systems Integration, Smartsheet, Cloud Platform System, Large Language Models, Information Technology, Slack, Workday, Golang - **Published:** October 19, 2026 - **Apply:** https://www.builtincolorado.com/job/implementation-manager/11774885?handler=ApplyRedirect ## About the Role * 3-5 years of experience in SaaS onboarding, implementation, or project management (platform experience preferred over point solutions). * Proven ability to manage multiple, multi-month implementation projects with mid-market or Fortune 100 clients. * Experience with cloud-based platforms and the ability to quickly learn complex software ecosystems. * Strong communication skills across all channels (Zoom, Slack, Salesforce, etc.) and with various seniority levels. * Demonstrated ability to manage complex personalities and drive accountability without direct authority. * High emotional intelligence, professional resilience, and a go-getter mindset. * Exceptional organizational and project management skills with the ability to set goals, manage deadlines, and work with minimal direction. * Experience working autonomously in a remote environment. Bonus Skills: * Platform implementation experience (ERP, HCM, CRM-e.g., NetSuite, Workday, etc.) * Change management or stakeholder communication frameworks * Technical familiarity (APIs, SSO, integrations, basic configuration) * Advanced Excel or project planning tools (Asana, Jira, Smartsheet) ## Description We are looking for an Implementation Manager to join our growing CX team. The ideal candidate is a proactive, solution-oriented professional with experience managing complex software implementations for mid-market to light enterprise clients. This is an individual contributor role and does not include people management responsibilities. This role is perfect for someone who thrives in high-touch, high-value customer environments, can manage diverse personalities, and is motivated by driving successful, long-term adoption of a mission-critical platform. This is a 100% remote U.S. opportunity. Your Role: * Lead the customer implementation process from contract signature through full adoption and handoff to Customer Success. * Manage 30-40 concurrent implementation projects, each involving multiple stakeholders and varying timelines. * Design, deliver, and adjust project plans and milestone schedules to ensure engagement and momentum throughout multi-month onboarding. * Conduct live training sessions, working sessions, and executive-level updates via video conference. * Motivate and guide customers through complex technical rollouts, ensuring platform understanding and operational readiness. * Serve as the primary point of contact during implementation, navigating different personalities, org structures, and stakeholder levels. * Collaborate closely with Product, Support, and CS teams to ensure seamless internal alignment and a smooth customer journey. * Gather feedback, identify risks, and proactively address blockers to protect timelines and outcomes. * Prepare to take ownership of Alpha or strategic accounts after demonstrating strong mastery of the platform and process. * Continually surprise and delight customers with a can-do mindset and a customer-first approach., In-Office or Remote 57K-70K Annually Mid level 57K-70K Annually Mid level Fintech Manages end-to-end benefit plan implementations from pre-sale consultation through post-sale administration. Serves as the primary client contact, coordinates stakeholders, develops project plans, tracks issues and deadlines, resolves implementation challenges, evaluates exceptions, manages costs, and supports complex account and benefit structure recommendations. The role also represents implementation services in finalist meetings and identifies cross-selling opportunities. Top Skills, ExcelMicrosoft OutlookMicrosoft WordSalesforce CRM Engine, Owns end-to-end implementations for travel management companies, from discovery and configuration through go-live and stabilization. The role configures online booking tools, GDS environments, corporate travel programs, integrations, policies, billing, and access; leads UAT, training, defect triage, and go/no-go decisions; and manages multiple launches concurrently. As the first dedicated implementer, this person will also create implementation playbooks, templates, migration procedures, and scalable processes while supporting enterprise sales and product roadmap development. Top Skills: Ai ToolsAmadeusBiConcurDeemHrisSabreSpotnanaSsoTravelport ServiceNow Implementation Manager 8 Days Ago Remote or Hybrid 116K-192K Annually Mid level 116K-192K Annually Mid level Artificial Intelligence * Cloud * HR Tech * Information Technology * Productivity * Software * Automation Lead enterprise customers through Moveworks software implementations, managing timelines, scope, budgets, risks, resources, governance, and stakeholder communication. Build and launch agentic workflows, support change management and adoption, resolve delivery issues, coordinate with sales, partners, product, and customer success teams, and ensure successful transition to post-launch support. Top Skills: Agentic AiLarge Language Models (Llms)MoveworksSaaSServicenow What you need to know about the Colorado Tech Scene With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation. Key Facts About Colorado Tech * Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey) * Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3 * Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech * Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook) * Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures * Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute