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# IT Support Tech

- **Company:** Keiki Enterprises, LLC
- **Location:** Miami, FL, United States
- **Experience:** Experienced
- **Salary:** $45,000.0 - $60,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Software Applications, Sound Recording and Reproduction, Microsoft Outlook, Home Automation, Issue Tracking Systems, Microsoft Office, Microsoft PowerPoint, Zoho Office Suite, Information Technology
- **Published:** October 27, 2026
- **Apply:** https://www.thejobnetwork.com/job/cf16e01d-7392-446e-a8cc-28887b3b9c57/it-support-tech

## About the Role

* Excellent written and verbal communication skills.
 * Fluent in English, including reading and writing.
 * Excellent interpersonal skills.
 * Professional demeanor and appearance.
 * Punctual and responsible.
 * Able to read and understand technical procedures, and document new procedures (or edit an existing procedure).
 * Strong analytical and problem-solving skills.
 * Self-starter with a proactive approach.
 * Willing to learn new skills and programs., * Degree in computer science preferred.
 * Minimum 3 years experience installing A/V equipment/digital signage is required. Such as screens, video walls, conference room systems, audio components.
 * Basic knowledge of networking is required.
 * Experience with LED panels is a plus.
 * Experience in Control Systems for Building and Home Automation, such as Crestron, is a plus.
 * Experience in Zoom and Microsoft Teams Video Conferencing is a plus.
 * Experience in IT Support is a plus.
 * Experience with hands-on hardware troubleshooting is required.
 * Excellent knowledge of PC internal components such as storage, RAM and GPU is required.
 * Proficient in Microsoft Suite (Outlook, PowerPoint, Excel, Word).
 * Experience with content management systems is desired.
 * Experience with Zoho Desk ticketing system is a plus.
 * Must have a valid driver's license, excellent driving skills, and a clean driving record. The technician will be driving company vehicles.

## Description

* The IT Support Technician is part of a professional team of people providing high-level customer service and technical support.
 * Primary responsibility is to troubleshoot and resolve all computer software and hardware problems. Update associated knowledgebase with standard resolutions as required.
 * Assisting with installation of digital signage, conference room and audio components, and peripheral accessories, will be required as needed.
 * Track client requests/problems in our help desk ticketing system.
 * Communicate with clients regarding the resolution of their requests.
 * Ensure client SLA levels are met or exceeded by prioritizing critical issues, and escalating to management, as needed.
 * Perform proactive maintenance on equipment to extend life and reduce number of support requests.
 * Identify opportunities for new business and refer to Sales Department.