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# Tier 1 Help Desk - Remote

- **Company:** The Hire
- **Location:** Washington, DC, United States (Remote available)
- **Salary:** $48,000.0 - $50,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Issue Tracking Systems, Microsoft Office, Microsoft Software, Remote Service Software, Web Applications, Servicenow
- **Published:** June 2, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=4feed745c8da7da1

## About the Role

Do you have experience in Windows?, Do you have a High school diploma or GED?, * High school diploma or equivalent required

 * Minimum 1 year of Help Desk, call center, customer support, or technical support experience
 * Working knowledge of:
 + Windows operating systems
 + Microsoft Office products
 + Web-based applications and remote support tools
 * Strong verbal and written communication skills
 * Excellent customer service and problem-solving abilities
 * Ability to multitask and work efficiently in a high-volume support environment
 * Comfortable working rotating shifts, including evenings, weekends, and holidays
 * U.S. Citizenship required
 * Must be able to successfully pass a background investigation

Preferred Experience

 * Bilingual English/Spanish strongly preferred
 * Experience using ServiceNow or similar ticketing systems
 * CompTIA A+ or similar technical certifications
 * Experience supporting enterprise or government-related environments
 * Previous call center or technical customer support experience
 * Familiarity with trade, logistics, or compliance-related support environments is a plus

## Description

We are seeking customer-focused Help Desk Specialists to join a high-volume support team providing frontline technical assistance to external users and partner organizations. This role is ideal for someone with strong communication skills, a technical support background, and the ability to remain calm and professional in a fast-paced environment.

This is a fully remote opportunity supporting users across a 24/7 operation. Candidates must be flexible with rotating schedules and comfortable handling inbound support requests through multiple communication channels., * Serve as the first point of contact for users seeking technical assistance and general support

 * Handle incoming support requests through phone, chat, email, and ticketing systems
 * Troubleshoot basic to intermediate technical issues related to Windows systems, Microsoft applications, account access, and web-based platforms
 * Document all customer interactions, troubleshooting steps, and resolutions within the ticketing system
 * Escalate unresolved or complex issues to higher-level support teams when appropriate
 * Provide timely updates and follow-up communication to users regarding ticket status and resolution progress
 * Deliver professional customer service while managing multiple requests in a fast-paced environment
 * Support users with application access, navigation issues, and general technical guidance


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