> Markdown version of [/jobs/ext/4480141-senior-ai-support-enablement-engineer](https://www.wearedevelopers.com/jobs/ext/4480141-senior-ai-support-enablement-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior AI Support & Enablement Engineer - **Company:** T. Rowe Price - **Location:** Baltimore, MD, United States (Remote available) - **Experience:** Expert - **Salary:** $87,000.0 - $148,000.0 - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, Software as a Service, Data Control, Data Retention, Microsoft Office, Network Control, OpenID, Role-Based Access Control, OpenAI, Salesforce.Com, Security Assertion Markup Language (SAML), Systems Integration, Data Logging, Enterprise Software Applications, Office365, Apigee, AI Platforms, Claude, Api Gateway, GPT, Servicenow - **Published:** October 19, 2026 - **Apply:** https://www.jofdav.com/jobs/60253309-senior-ai-support-enablement-engineer ## About the Role * 2+ years in integration/platform engineering, identity & access engineering, or enterprise SaaS administration * Working knowledge of SSO/SAML/OIDC, SCIM provisioning, RBAC design, and enterprise identity platforms * Exposure to integrating enterprise applications via APIs, API gateways (e.g., Apigee), Microsoft Graph, or MCP-based tool/connector patterns * Familiarity with AI platform administration (Microsoft 365 Copilot, ChatGPT Enterprise, Anthropic Claude, or similar) including admin consoles, DLP, and compliance logging * Understanding of agentic AI risk concepts (tool use, memory, autonomy) and control-plane/guardrail design * Familiarity with observability/logging tooling and FinOps/usage reporting for SaaS or cloud platforms * Ability to produce and maintain technical runbooks, architecture/control documentation, and registry/evidence artifacts * Comfortable working as an L2/L3 support point and partnering with vendor support teams * Clear communication and a service mindset, with the ability to build working relationships and support senior business users with guidance Preferred: * Experience in financial services or another highly regulated industry ## Description This person will support the technical build-out and operation of enterprise AI platform integrations - identity, connectors, and control-plane guardrails - across vendors (Microsoft, OpenAI, Anthropic, ServiceNow, Salesforce, and future providers), deliver day-to-day AI user support and enablement, including relationship support for high-touch groups, and serve as L2/L3 support for platform and connector defects, escalating complex issues to the Lead., * Build, configure, and maintain enterprise AI connectors and integration points: SSO/SCIM/MAR, RBAC, Microsoft Graph, MCP, Apigee, Office plugins, and internal data source integrations * Help implement and operate Control Plane guardrails for agentic/autonomous capabilities: capability registry, identity/entitlement controls, data/action/memory/autonomy controls, logging, and evidence collection * Serve as L2/L3 technical support for platform defects, connector failures, and model/runtime issues raised by Tier 0-1 support, escalating complex issues to senior engineers * Provide Tier 1-2 AI support: triage, troubleshoot, and resolve user requests and incidents, and create and maintain knowledge base articles and runbooks * Deliver user enablement: onboarding, training sessions, how-to guides, and adoption guidance, and relay recurring issues and feedback to the Lead * Serve as day-to-day point of contact for assigned high-touch groups: provide responsive, high-quality support, join regular check-ins led by the Lead, capture needs and feedback, and raise escalations and priority issues to the Lead * Support Labs/App Dev on Build-Operate-Transfer (BOT): technical discovery, build approach, and readiness artifacts (runbook, telemetry, SSO/SCIM/RBAC setup, DLP/data controls) for handoff to WXT operate * Execute provisioning and entitlement hygiene: license/access provisioning and deprovisioning, group-based access models, and vendor admin configuration * Maintain logging, telemetry, and observability pipelines to support monitoring, incident investigation, and governance evidence/registry requirements * Assist in evaluating vendor feature and connector enablement requests for technical risk, routing higher-risk items to AIGEC/Risk/Legal/Privacy/Security as needed * Contribute to vendor-specific Control Adapter templates: licensing model, admin roles, data residency/training posture, logging exports, DLP/tenant restrictions, and API/MCP/connector documentation * Support platform retirement/decommissioning: access disablement, integration shutdown, and data retention/deletion per governance requirements