> Markdown version of [/jobs/ext/4480211-systems-project-analyst-79010063](https://www.wearedevelopers.com/jobs/ext/4480211-systems-project-analyst-79010063). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # SYSTEMS PROJECT ANALYST - 79010063 - **Company:** State of Florida - **Location:** Orlando, FL, United States - **Experience:** Experienced - **Salary:** $57,107.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, VoIP, CompTIA Network+, System Configuration, Desktop Computing, Networking Hardware, Inventory Management Software, Network Security, Network Troubleshooting, Microsoft Office, Microsoft Software, System Center Configuration Manager, Networking Basics, Windows Remote Assistance, Software Project Management, Windows Desktop, Connectivity Problems, Microsoft InTune, Information Technology, Cisco - **Published:** October 27, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=35a3d058803cc99a ## About the Role Ability to lift minimum of 50 pounds, climb a ladder and stoop to the floor to install cables. Ability to operate telephone systems and computer systems. Ability to build and maintain computer systems. Ability to work as liaison between customer, vendors, and management. Knowledge of basic network architecture and equipment. Ability to install operating system images, applications, and updates through a deployment tool such as Intune, SCCM, PDQ or MDT. Knowledge and experience troubleshooting versions of Microsoft Windows and Office released in the last 10 years. Experience installing, configuring, and maintaining Windows desktop operating systems. Ability to plan, organize and coordinate work assignments. Ability to maintain yearly certifications for warranty work. Ability to provide excellent customer service. Ability to communicate effectively. Ability to travel to support various sites within designated territory with the possibility of overnight stays as needed. Minimum Requirements: Four (4) years of experience in the field of information technology, computer systems administration, or technical support; and Two (2) years of providing in customer service in technology; and Valid Driver License; and Ability to lift 50 pounds on a daily basis; and Ability to climb a ladder and stoop to the floor to install cables; and Ability to travel to support various sites within designated territory with the possibility of overnight stays as needed; and Must be able to obtain an entry level IT industry standard certification within one year of employment such as, but not limited to: CompTIA A+, CompTIA Network+, Cisco Certified Technician (CCT), Microsoft Technology (MTA) and Microsoft 365 Fundamentals. Experience as described above can be substituted on a year-for-year basis for the required college education. Completion of a one-year program of study from a vocational/technical school in an area of information technology can substitute for one year of the required experience. ***Applicants must complete all fields in the Candidate Profile. Work history, hours worked, and formal education are required to qualify for this position. Responses to Qualifying Questions must be verifiable in the Candidate Profile. Resumes and other documentation can be attached to provide additional information.*** Preferred: Associate's degree from an accredited college or university in the field of information technology, computer systems administration, or technical support. Currently possess an entry level IT industry standard certification within one year of employment such as, but not limited to: CompTIA A+, CompTIA Network+, Cisco Certified Technician (CCT), Microsoft Technology (MTA) and Microsoft 365 Fundamentals. ## Description License efficiently. Regulate fairly. Florida counts on the Department of Business and Professional Regulation (DBPR) to ensure important matters are handled well. Responsibilities range from ensuring the safety of food service, maintaining the integrity of real estate transactions, furthering the transparency of condominium governance, and overseeing the qualifications of licensure that ensure work requiring a skilled professional is performed safely and sufficiently. DBPR's stakeholders include these professionals and their customers alike. Under the direction of Secretary Melanie S. Griffin, DBPR oversees many of Florida's professions and industries in the areas above, and many more which can be seen on our website: http://www.myfloridalicense.com/DBPR/. The Work You Will Do: Desktop Engineering Technicians are responsible for providing day-to-day technical assistance to end-users, ensuring the efficient operation of desktop systems and related technology. Key duties include troubleshooting and resolving hardware, software, and network issues, performing system installations, upgrades, and configurations, and offering timely resolution to service requests. The technician ensures optimal system performance by conducting routine maintenance, monitoring system health, and addressing technical incidents in a proactive manner. Additionally, this role involves processing escalated incidents and service requests from the Help Desk Team, maintaining comprehensive documentation of troubleshooting procedures and solutions. This position also contributes to system configuration and deployment testing, user guidance, and asset management. This position requires a blend of technical expertise, research abilities, meticulous documentation, and collaboration with other IT units to optimize IT services and support end-user needs. Your Specific Responsibilities: This is a highly autonomous position responsible for providing remote technology support to all DBPR internal users and onsite field offices and facilities within its assigned support coverage area. The incumbent in this position is responsible for all support aspects of computer and mobile device hardware setup and software management within the defined territory in addition to serving as the local interface to the Applications, Networking and Security teams within DBPR Technology. Some work may include travel outside of territory as needed. Monitoring, creating, responding, escalating, assigning, and resolving service requests and tasks. Troubleshooting and resolving end user network connectivity issues. Providing remote assistance to DBPR users across the state of Florida. Remotely connects to users' machines if necessary to resolve issue. Routinely travels to assigned support sites for localized assistance. Research proposed solutions or modifications to ensure they do not adversely affect the existing environment, works within agency security standards, and follows best business practices. Documents issues and escalates issue to Tier 3 support when needed and appropriate. Manages technology equipment distribution, including inventory system updates and assignments, equipment and peripherals set up, configuring, routine maintenance, OS updates, and hardware upgrades, running cabling for new workstations, configuration and deployment of cellular enabled mobile devices and assisting with installing pre-configured networking equipment or other network needs. Contacts and coordinates with vendors for warranty repair issues. Troubleshoots and configures mobile devices and desktop equipment. Troubleshoots network appliances with Infrastructure managers as needed and when appropriate. Manages telecommunications - data and voice communications (set up and maintain phone system). Maintains documentation including the following: system and process installation documentation, updated equipment standards documentation, support instructions, and mobile device installations and configuration notes and documentation. Participates in conference calls and meetings with Manager as needed. Processes Travel documentation and Travel arrangements as needed for approved travel plans. Performs other work-related duties as required.