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# Desktop Support Engineer

- **Company:** Stellar Professionals
- **Location:** Richmond, VA, United States
- **Experience:** Expert
- **Contract:** Contract
- **Skills:** Microsoft Windows, BIOS, Microsoft Outlook, System Configuration, Microsoft Office, System Center Configuration Manager, Network Architecture, Windows Remote Assistance, Remote Desktop Services, Remote Infrastructure Management, CompTIA Strata - PC Hardware Technology Engineer, Office365, Software Troubleshooting, Peripherals, Computer Equipment, DameWare, Information Technology
- **Published:** October 21, 2026
- **Apply:** https://www.dice.com/job-detail/9e01d176-c9c0-4f7d-a30b-f804bf06efff

## About the Role

* Operating Systems & Software: Windows (Windows 11+), MS Office, Outlook, and MS365.
 * Hardware & Systems: PC/laptop hardware, peripherals, system drivers, BIOS, and network setup/troubleshooting.
 * Remote Management & Deployment: System administration using SCCM/SMS, Remote Desktop, and Dameware.
 * Maintenance & Setup: Software installation, system configuration, hardware troubleshooting, and laptop refresh management.

Key Professional Capabilities

 * Problem Solving: Advanced analytical, troubleshooting, and issue-resolution skills.
 * Service & Communication: Excellent customer service, interpersonal communication, and team-working skills.
 * Reporting & Feedback: Ability to run system reports, analyze common technical issues, and adapt processes based on user feedback., * Minimum 4 years of experience in hands-on desktop support, hardware/software troubleshooting, customer service, and remote assistance tools.

## Description

We are seeking a Sr. Desktop Support Technician for a 100% on-site role in Richmond, VA. The candidate will provide comprehensive technical support for computer systems, PC hardware, operating systems, and network infrastructure.