> Markdown version of [/jobs/ext/4481153-it-support-technician](https://www.wearedevelopers.com/jobs/ext/4481153-it-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician - **Company:** Northeastern Nevada Regional Hospital - **Location:** United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Desktop Computing, Microsoft Software, Oracle (Applications), Okta, ServiceNow IT Service Management, Information Technology, MEDHOST (EMR Software), Laptops, User Administration, Servicenow, User Accounts - **Published:** October 8, 2026 - **Apply:** https://www.dice.com/job-detail/513fd803-d185-4c13-bed3-fca52fdd4dca ## About the Role Applicants should have a high school diploma or equivalent, required. Additional requirements include, * Strong understanding of basic computer hardware, software, and troubleshooting principles. * Ability to diagnose and resolve common technical issues involving desktops, laptops, printers, applications, and user accounts. * Strong interpersonal and communication skills, with the ability to provide patient, professional technical assistance to users with varying levels of technical knowledge. * Excellent problem-solving, critical thinking, and organizational skills. * Ability to work independently, prioritize competing requests, and remain effective in a fast-paced, high-pressure healthcare environment. * Collaborative, team-oriented approach with a willingness to learn new systems, technologies, and processes. * Ability to participate in a rotating after-hours on-call schedule following completion of training., * Approximately two years of experience in IT support, help desk, desktop support, or a related technical support environment. * Associate's degree in Information Technology, Computer Science, or a related field. * Hands-on experience with Active Directory, including user account management, security groups, and password resets. * Familiarity with Microsoft Azure, Okta, or other identity and access management systems. * Experience using IT ticketing systems, particularly ServiceNow. * Previous experience supporting Windows-based systems, Microsoft applications, and common workplace technology. * Experience supporting IT systems in a hospital, healthcare facility, or similarly fast-paced environment. Schedule: Full-time, Monday - Friday, 8am-4:30pm On-Call: Rotating after-hours on-call coverage (one week on, one week off) following completion of extensive training. On-call and callback compensation provided in accordance with hospital policy. ## Description Northeastern Nevada Regional Hospital is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As an IT Support Technician joining our team, you're embracing a vital mission dedicated to making communities healthier . Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve. More about our team At Northeastern Nevada Regional Hospital, our IT&S team is a close-knit, collaborative group dedicated to keeping the technology that supports patient care and hospital operations running smoothly. As an IT Support Technician, you'll gain hands-on experience supporting a variety of systems, work alongside experienced team members, and contribute to ongoing technology improvements across the hospital. We value teamwork, responsive service, and a willingness to learn, while providing opportunities to expand your technical knowledge and grow professionally. How you'll contribute An IT&S Technician who excels in this role: * Provide first-level technical support to hospital employees, physicians, and affiliated physician practices, assisting with hardware, software, application, and network-related issues. * Coordinate new employee IT onboarding, including user account creation, system access, permissions, and application setup. * Manage user accounts, password resets, and access privileges using systems such as Active Directory, Okta, and Microsoft Azure. * Troubleshoot basic technical issues involving Windows desktops, laptops, printers, mobile devices, and other peripheral equipment. * Receive, document, track, and resolve IT service requests through ServiceNow, ensuring accurate ticket documentation and timely resolution. * Assist users with access to hospital applications and systems, including Oracle, MEDHOST, and other clinical and administrative platforms. * Provide remote and onsite technical assistance, diagnosing issues and escalating more complex problems to senior IT staff or appropriate support teams. * Support employee workstation setups, office relocations, equipment installations, and minor hardware repairs. * Provide basic technical guidance and training to employees to promote effective use of hospital systems and technology. * Collaborate with IT team members to troubleshoot issues, maintain system accessibility, and minimize disruptions to hospital operations. * Assist with technology upgrades, system implementations, and other departmental IT initiatives as needed. * Participate in a rotating after-hours on-call schedule once fully trained and proficient in supported systems. * Maintain professionalism, confidentiality, and responsiveness when assisting employees, physicians, and other internal customers.