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# AWS Production Support Engineer

- **Company:** System One
- **Location:** Lafayette, LA, United States
- **Experience:** Expert
- **Salary:** $75,000.0
- **Contract:** Temporary to permanent
- **Skills:** Amazon Web Services, Confluence, Databases, Continuous Integration, Disaster Recovery, Software Vulnerability Management, Gitlab, Cloudwatch, Terraform, Splunk, Servicenow
- **Published:** October 27, 2026
- **Apply:** https://www.thejobnetwork.com/job/34108386-4060-4acc-af36-7dd90a0da11b/aws-production-support-engineer

## About the Role

* 5+ years of hands on AWS production support experience supporting cloud hosted applications and infrastructure.
 * Strong incident triage and troubleshooting skills, including responding to alerts, reviewing logs, identifying probable causes, following runbooks, and escalating appropriately.
 * Working knowledge of Splunk, including basic SPL queries, dashboards, indexes, and log investigation.
 * Familiarity with Amazon CloudWatch and OpenTelemetry for reviewing production logs, metrics, and alerts.
 * Experience supporting 24x7 production environments and the ability to work independently during overnight incidents.
 * Experience with ServiceNow or a comparable incident/ticket management platform.
 * Ability to follow documented recovery procedures, including message replay or similar operational recovery actions.
 * Working knowledge of AWS infrastructure, applications, databases, storage, identity, and monitoring concepts.
 * Familiarity with GitLab, Terraform, and CI/CD processes for executing or monitoring approved production changes.
 * Ability to troubleshoot failed jobs, system degradation, service outages, scheduling failures, access issues, and deployment problems.
 * Strong ownership, urgency, communication, and escalation skills.
 * Ability to learn independently from runbooks, Confluence pages, and knowledge articles rather than relying solely on step by step direction.

## Description

Job Title: AWS Production Support Engineer Location: Knoxville, TN Type: Contract To Hire Compensation: $75,000.00 Work Model: Onsite - onsite Hours: 40.0 Security Clearance: Not specified, * Provide monitoring and production support for AWS hosted applications and infrastructure.

 * Monitor dashboards, alerts, application health, infrastructure performance, scheduled workloads, and operational queues.
 * Respond to production incidents and independently initiate technical triage.
 * Review Splunk logs, dashboards, indexes, and basic SPL queries to identify potential issues.
 * Use OpenTelemetry and Amazon CloudWatch logs and metrics during incident investigation.
 * Troubleshoot application outages, system degradation, failed jobs, message processing issues, and infrastructure alerts.
 * Execute documented recovery procedures, including message or transaction replay when required.
 * Manage and update ServiceNow incidents and coordinate with the appropriate support and engineering teams.
 * Follow established runbooks, Confluence documentation, and knowledge articles to resolve known issues.
 * Escalate unresolved or complex issues to the appropriate application, infrastructure, database, security, or engineering team.
 * Execute approved GitLab/Terraform deployment steps and predefined production changes.
 * Support deployments, platform upgrades, disaster recovery, vulnerability remediation, and patching activities.
 * Maintain clear documentation, incident updates, shift handoffs, and knowledge articles.
 * Work independently during assigned night shift coverage while maintaining appropriate communication and escalation.